T-MOBILE INNOVATIONS LLC (20240221962). METAVERSE CARE AND RETAIL EXPERIENCE simplified abstract
Contents
METAVERSE CARE AND RETAIL EXPERIENCE
Organization Name
Inventor(s)
Praveen Chakravarthy Sattaru of Lynnwood WA (US)
Rajesh Kalathil Narayanan of Sammamish WA (US)
METAVERSE CARE AND RETAIL EXPERIENCE - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240221962 titled 'METAVERSE CARE AND RETAIL EXPERIENCE
The patent application describes methods and systems for managing a customer care agent application within a metaverse, where a user can access the application through a shortcut to interact with an agent avatar. If the system cannot identify the user's concern, human interaction will take place to find solutions from a personalized database or human intervention. The agent avatar will appear seamless and personalized in all interactions.
- User can access customer care agent application in metaverse through a shortcut
- Agent avatar interacts with user to identify concerns
- Human interaction occurs if system cannot identify concern
- Solutions found in personalized database or through human intervention
- Agent avatar appears seamless and personalized
Potential Applications: - Customer service in virtual reality environments - Personalized assistance in online platforms - Interactive customer support experiences
Problems Solved: - Enhancing user experience in customer care applications - Improving efficiency in identifying and addressing user concerns - Providing personalized solutions in virtual environments
Benefits: - Seamless and personalized customer interactions - Efficient problem-solving processes - Enhanced user satisfaction and engagement
Commercial Applications: Title: Virtual Customer Care Solutions for Enhanced User Experience This technology can be utilized by companies in various industries to provide interactive and personalized customer support services in virtual environments. It can improve customer satisfaction, streamline support processes, and differentiate businesses in competitive markets.
Questions about Virtual Customer Care Solutions: 1. How does the agent avatar in the metaverse interact with users? The agent avatar interacts with users to identify concerns and provide personalized solutions, appearing seamless and personalized in all interactions.
2. What are the potential benefits of using this technology in customer care applications? The technology can enhance user experience, improve efficiency in problem-solving, and provide personalized assistance to users, leading to increased satisfaction and engagement.
Original Abstract Submitted
according to aspects herein, methods and systems for management of a customer care agent application operated within a metaverse. a user may access the customer care agent application using a shortcut within the metaverse. such a shortcut will allow the user to begin to interact with an agent avatar. the agent avatar will then attempt to identify a concern or reason the user has begun interacting with the customer care agent application. if the system itself is unable to identify the concern or reason, a human interaction will occur. solutions will be found within a personalized database or using a human intervention. in all cases, the agent avatar will appear as if not controlled or directed by more than one individual or computer processor. all interactions with the user by the agent avatar will appear seamless and personalized.
