Snap inc. (20240272921). INTERACTIVE INFORMATIONAL INTERFACE simplified abstract
Contents
INTERACTIVE INFORMATIONAL INTERFACE
Organization Name
Inventor(s)
Jeremy Voss of Los Angeles CA (US)
INTERACTIVE INFORMATIONAL INTERFACE - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240272921 titled 'INTERACTIVE INFORMATIONAL INTERFACE
The example embodiments described herein relate to an interactive interface system designed to maintain a user support profile, which includes various media content such as user support content.
- The system receives message requests from client devices, which include natural language requests related to the user support profile.
- It converts these natural language requests into query terms to perform searches on the media content associated with the user support profile.
- Relevant media content is identified based on the query and displayed within a chat interface on the client device.
- This system allows users to access user support without navigating to a separate interface.
- Potential Applications:
This technology can be applied in customer service chatbots, online help desks, and interactive support systems for various products and services.
- Problems Solved:
This system streamlines the process of accessing user support content by converting natural language requests into actionable queries, saving time and effort for users.
- Benefits:
- Improved user experience by providing quick access to relevant support content - Increased efficiency in addressing user queries and issues - Enhanced customer satisfaction through personalized support interactions
- Commercial Applications:
The technology can be utilized by companies in various industries to enhance their customer support services, leading to improved customer retention and loyalty.
- Prior Art:
Prior art related to this technology may include research on natural language processing in chatbots and interactive systems, as well as studies on user support interfaces.
- Frequently Updated Research:
Ongoing research in natural language processing, machine learning, and user interface design may impact the development and optimization of this technology.
- Questions about Interactive Interface System for User Support Profiles:
1. How does the system convert natural language requests into query terms? 2. What are the potential implications of this technology for customer service operations?
- Question 1:
How does the system convert natural language requests into query terms?
The system uses natural language processing algorithms to analyze and interpret the user's request, extracting key terms and converting them into actionable query terms for searching the user support profile content.
- Question 2:
What are the potential implications of this technology for customer service operations?
This technology can significantly improve the efficiency and effectiveness of customer service operations by providing quick access to relevant support content and enabling personalized interactions with users, ultimately enhancing customer satisfaction and loyalty.
Original Abstract Submitted
example embodiments described herein relate to an interactive interface system to maintain a user support profile, wherein the user support profile comprises a plurality of media content that includes user support content, receive a message request from a client device wherein the message request includes an identification of the user support profile and corresponding message content that includes a natural language request, convert the natural language request to a query term, perform a query upon the plurality of media content associated with the user support profile based on the query term, identify relevant media content based on the query, and cause display of the relevant media content within a chat interface at the client device. the interfaces generated and displayed by the interactive interface system therefore enable a user to access user support without having to navigate to a separate interface.
