Sage Global Services Limited (20240406124). Electronic Message Response Generation
Contents
Electronic Message Response Generation
Organization Name
Inventor(s)
Ben Cunningham of Warren NJ (US)
Chandan Kumar of Bangalore (IN)
Matthew Shanahan of Clinton WA (US)
Peter Horadan of Henderson NV (US)
Srijith Rajamohan of Crozet VA (US)
Yu-Cheng Tsai of Redmond WA (US)
Electronic Message Response Generation
This abstract first appeared for US patent application 20240406124 titled 'Electronic Message Response Generation
Original Abstract Submitted
a computer implemented method for generating a response to a received electronic message. a generative ai is prompted to analyse the electronic message and to generate intent data indicative of an intent associated with the electronic message and data-identifier data indicative of one or more predetermined data identifiers present in the electronic message. the electronic message is analysed to identify and retrieve client data associated with one or more parties associated with the electronic message. the method includes verifying the retrieved client data includes data corresponding to the generated data-identifier data. if so, query an erp system with the verified data-identifier data to extract erp data corresponding to the predetermined data identifiers of which the data-identifier data is indicative, select a response-message template using the intent data, populate the selected response-message template with the erp data, and present the populated response-message template to a user for approval.
