RAKUTEN SYMPHONY SINGAPORE PTE. LTD. (20240242254). SYSTEM AND METHOD FOR PROVIDING CONVERGED UTILITIES BILLING simplified abstract

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SYSTEM AND METHOD FOR PROVIDING CONVERGED UTILITIES BILLING

Organization Name

RAKUTEN SYMPHONY SINGAPORE PTE. LTD.

Inventor(s)

Viswanathan Venkataraman of Indore (IN)

SYSTEM AND METHOD FOR PROVIDING CONVERGED UTILITIES BILLING - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240242254 titled 'SYSTEM AND METHOD FOR PROVIDING CONVERGED UTILITIES BILLING

The patent application describes a system for providing converged utilities billing, which includes a customer relationship management (CRM) module, a product catalogue, a data collection module, and a utilities rating and billing module.

  • The CRM module receives information from utilities providers for providing different types of utilities to a customer based on respective utilities plans and stores customer information in a database.
  • The product catalogue stores plan information regarding utilities plans in association with utilities providers.
  • The data collection module receives raw data from Internet of Things (IoT) sensors, processes the data to form processed data.
  • The utilities rating and billing module receives the processed data and customer information to generate a single invoice for the customer based on the received data and information.

Potential Applications: - Utility companies can use this system to streamline their billing processes and provide a more efficient service to customers. - Customers can benefit from receiving a single invoice for all their utilities, simplifying the payment process.

Problems Solved: - Simplifies the billing process for utility companies and customers. - Integrates data from IoT sensors to provide accurate billing information.

Benefits: - Increased efficiency in billing processes. - Enhanced customer experience with simplified billing.

Commercial Applications: "Converged Utilities Billing System for Enhanced Customer Experience and Operational Efficiency"

Questions about the technology: 1. How does the system ensure the security and privacy of customer data? 2. What measures are in place to handle data from a large number of IoT sensors effectively?


Original Abstract Submitted

a system for providing converged utilities billing includes a customer relationship management (crm) module configured to receive information from utilities providers for providing different types of utilities to a customer based on respective utilities plans, the crm module comprising a database configured to store information associated with the customer; a product catalogue configured to store plan information regarding at least one utilities plan in association with each of the utilities providers; a data collection module configured to receive raw data from a plurality of internet of things (iot) sensors and to process the raw data to form processed data; and a utilities rating and billing module configured to receive the processed data and the information associated with the customer, and to generate a single invoice for the customer based on the received processed data and on the received information.

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