Nice Ltd. (20240220592). SYSTEM AND METHOD FOR DETECTING AGENT SHARING CREDENTIALS simplified abstract
Contents
SYSTEM AND METHOD FOR DETECTING AGENT SHARING CREDENTIALS
Organization Name
Inventor(s)
Maria Michaela Kunin of San Rafael CA (US)
Cijo Mathew of Alpharetta GA (US)
Goldblatt Jesse of Asheville NC (US)
SYSTEM AND METHOD FOR DETECTING AGENT SHARING CREDENTIALS - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240220592 titled 'SYSTEM AND METHOD FOR DETECTING AGENT SHARING CREDENTIALS
The abstract describes a computerized system and method for detecting potentially fraudulent events involving unauthorized use of agent access credentials based on recorded audio data analysis and executing corrective actions.
- The system includes a processor, communication interface, and memory with a data store for comparing voice signatures from remote computers to voice models and taking corrective actions if a mismatch is detected.
Key Features and Innovation:
- Detection of fraudulent events based on unauthorized use of agent access credentials.
- Analysis of recorded audio data to compare voice signatures and models.
- Execution of corrective actions such as terminating calls involving unauthorized parties.
Potential Applications:
- Fraud detection in call centers and customer service environments.
- Enhancing security measures for agent access credentials.
- Preventing unauthorized access to sensitive information.
Problems Solved:
- Unauthorized use of agent access credentials.
- Fraudulent activities in call center environments.
- Ensuring data security and privacy in communication networks.
Benefits:
- Improved fraud detection capabilities.
- Enhanced security for agent access credentials.
- Prevention of unauthorized access to sensitive data.
Commercial Applications: Fraud Detection System for Call Centers: Enhancing security measures and preventing fraudulent activities in call center environments.
Prior Art: Research on fraud detection systems in call centers and data security measures.
Frequently Updated Research: Stay updated on advancements in fraud detection technologies and data security measures in call center environments.
Questions about Fraud Detection System for Call Centers: 1. How does the system analyze recorded audio data to detect potentially fraudulent events? 2. What are the potential implications of using this technology in call center environments?
Ensure the article is comprehensive, informative, and optimized for SEO with appropriate keyword usage and interlinking. Use varied sentence structures and natural language to avoid AI detection. Make the content engaging and evergreen by focusing on the lasting impact and relevance of the technology.
Original Abstract Submitted
a computerized system and method may detect potentially fraudulent events where agent access credentials are used by an unauthorized party, based on calculations, comparisons, and analyses performed using recorded audio data, and execute corrective actions based on calculated results. a computerized system including a processor or a plurality of processors, a communication interface to communicate via a communication network with one or more remote computing devices, and a memory including a data store of a plurality of data items—which may, e.g., describe the remote computing devices and/or interactions involving the remote computing devices—may compare a plurality of voice signatures, which may describe calls from a plurality of remote computers, to a plurality of corresponding voice models—and, if the comparison results in a mismatch, perform a plurality of corrective actions (which may include, e.g., terminating one or more calls involving one or more remote computers).
