Mitel Networks Corporation (20240320720). AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES simplified abstract
Contents
AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES
Organization Name
Inventor(s)
Jonathan Braganza of Ottawa (CA)
AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240320720 titled 'AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES
The abstract describes a computer system and method that create a virtual reality commerce space where a single agent can interact with multiple customers simultaneously. The system includes a VR server, a call center server, a text-to-speech engine, and customer devices.
- VR server creates a virtual reality commerce space
- Call center server communicates with customer devices and agent device
- Text-to-speech engine converts text to speech for communication
- Agent device can interact with multiple customer devices simultaneously
Potential Applications: - Virtual reality customer service - Virtual reality shopping experiences - Virtual reality training simulations
Problems Solved: - Efficient customer-agent interactions - Enhanced customer experience in virtual reality - Simultaneous communication with multiple customers
Benefits: - Increased efficiency in customer service - Enhanced customer satisfaction - Improved agent productivity
Commercial Applications: Title: Virtual Reality Customer Service Platform This technology can be used in e-commerce, customer service industries, and training simulations. It has the potential to revolutionize how businesses interact with customers in virtual reality environments.
Prior Art: Researchers can explore existing virtual reality customer service platforms, call center technologies, and text-to-speech engines for related prior art.
Frequently Updated Research: Stay updated on advancements in virtual reality technology, customer service innovations, and text-to-speech technology to enhance the capabilities of this system.
Questions about Virtual Reality Commerce Space: 1. How does this technology improve customer-agent interactions in virtual reality? This technology allows a single agent to interact with multiple customers simultaneously, enhancing efficiency and customer satisfaction.
2. What are the potential applications of virtual reality commerce spaces beyond customer service? Virtual reality commerce spaces can be used for virtual shopping experiences, training simulations, and immersive marketing campaigns.
Original Abstract Submitted
a computer system and method are configured to create a virtual reality (vr) commerce space in which a single agent can simultaneously interact with multiple customers. the computer system includes a vr server configured to create a vr commerce space; a call center server in communication with the vr server and configured to communicate with (a) a plurality of customer devices, and (b) an agent device; a text-to-speech (tts) engine that converts text entered into the agent device into speech that is transmitted by the call center server to at least some of the plurality of customer devices. the call center server is further configured to position each customer having one of the plurality of customer devices into the vr commerce space and to permit the agent device to communicate simultaneously with the plurality of customer devices.
