Microsoft technology licensing, llc (20240195912). VOICE BOT FOR SERVICE PROVIDERS simplified abstract
Contents
VOICE BOT FOR SERVICE PROVIDERS
Organization Name
microsoft technology licensing, llc
Inventor(s)
Mustafa Kasap of Kirkland WA (US)
VOICE BOT FOR SERVICE PROVIDERS - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240195912 titled 'VOICE BOT FOR SERVICE PROVIDERS
Simplified Explanation: The patent application describes a device that can answer incoming calls on a mobile communications network with a generated voice response based on predetermined criteria.
Key Features and Innovation:
- Device configured to communicate on a mobile communications network
- Determines incoming call source based on predetermined criteria
- Renders option on display for answering call with generated voice response
- Provides text options for generating voice response
- Answers incoming call with selected text option and sends corresponding generated speech
Potential Applications: This technology could be used in mobile phones, call centers, and other communication devices to automate responses to incoming calls based on specific criteria.
Problems Solved: This technology streamlines the process of answering incoming calls by providing a generated voice response, reducing the need for manual interaction.
Benefits:
- Improved efficiency in handling incoming calls
- Enhanced user experience with automated responses
- Potential for reducing user fatigue in answering calls
Commercial Applications: The technology could be utilized in mobile phone systems, customer service centers, and telecommunications companies to enhance call handling processes and improve customer satisfaction.
Prior Art: Prior art related to this technology may include patents or research on automated call handling systems and voice recognition technology in communication devices.
Frequently Updated Research: Stay updated on advancements in voice recognition technology, artificial intelligence in call handling, and user experience research in communication devices.
Questions about the Technology: 1. What are the potential privacy concerns associated with using generated voice responses for answering calls? 2. How does this technology compare to existing voice recognition systems in terms of accuracy and reliability?
Original Abstract Submitted
a device is configured to communicate on a mobile communications network. an incoming call is received, and it is determined that the incoming call meets a predetermined criteria indicating a probable source of the incoming call. on a display of the device, an option is rendered for answering the incoming call with a generated voice response in lieu of a voice of a user of the device. text options for generating a voice response are also rendered. the incoming call is answered and generated speech corresponding to the selected text option is sent.
