Microsoft Technology Licensing, LLC (20240430363). VOICEMAIL HANDLING
Contents
VOICEMAIL HANDLING
Organization Name
Microsoft Technology Licensing, LLC
Inventor(s)
Nicolas Harry Neate of Reading (GB)
Andrew John Robinson Hodges of Enfield (GB)
Austin Francis Spreadbury of Enfield (GB)
VOICEMAIL HANDLING
This abstract first appeared for US patent application 20240430363 titled 'VOICEMAIL HANDLING
Original Abstract Submitted
an apparatus comprises a processor and a memory storing instructions that, when executed by the processor, perform a method comprising receiving a voicemail message and generating a prompt for a generative artificial intelligence (ai) model. the prompt comprises a request for a classification into one of a plurality of classes and audio signal features of the voicemail message. the method also comprises determining whether to delay passing the prompt to the generative ai model, and in response to determining to delay, delaying passing the prompt to the generative ai model. the prompt is passed to the generative ai model and a classification from the generative ai model is received. an action is triggered on the voicemail message according to the received classification. in various examples the action facilitates security and/or scalability of a voicemail service.
