Intrado Life & Safety, Inc. (20240259479). PUBLISH AND SUBSCRIBE CALL CENTER ARCHITECTURE simplified abstract
Contents
PUBLISH AND SUBSCRIBE CALL CENTER ARCHITECTURE
Organization Name
Inventor(s)
Mario Manzanillo of Dollard-Des-Ormeaux (CA)
PUBLISH AND SUBSCRIBE CALL CENTER ARCHITECTURE - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240259479 titled 'PUBLISH AND SUBSCRIBE CALL CENTER ARCHITECTURE
The abstract of the patent application describes a process that involves receiving an audio file from a public safety answering point (PSAP), converting the audio file into a text file that contains a transcript of a telephone call, identifying a keyword related to a topic within the text file, and transmitting a portion of the text file to subscribers registered with the topic.
- Receiving an audio file from a PSAP
- Converting the audio file into a text file with a transcript of the telephone call
- Identifying a keyword associated with a topic within the text file
- Transmitting a portion of the text file to registered subscribers
Potential Applications: - Emergency response systems - Call center operations - Speech-to-text technology
Problems Solved: - Efficiently converting audio files into text - Targeted distribution of information to relevant subscribers
Benefits: - Improved communication in emergency situations - Streamlined information dissemination process
Commercial Applications: Title: Enhanced Emergency Response Communication System This technology can be used in emergency response centers to quickly transcribe and distribute important information to relevant parties, improving overall response times and coordination.
Prior Art: Researchers in the field of speech recognition and natural language processing have developed similar systems for converting audio to text and identifying keywords within transcripts.
Frequently Updated Research: Ongoing research in the field focuses on improving the accuracy and speed of speech-to-text conversion, as well as developing more advanced keyword identification algorithms.
Questions about Enhanced Emergency Response Communication System: 1. How does this technology improve communication in emergency situations? - This technology allows for quick transcription and distribution of important information, enabling faster response times and better coordination among emergency responders. 2. What are the potential commercial applications of this system? - This system can be used in various industries such as call centers, emergency response centers, and public safety organizations to streamline communication processes and improve efficiency.
Original Abstract Submitted
an example operation may include one or more of receiving an audio file from a public safety answering point (psap), the audio file comprising a recording of a telephone call, converting the audio file into a text file that comprises a transcript of the telephone call, identifying a keyword within the text file that is associated with a topic, and transmitting a portion of the text file of the telephone call to one or more subscribers that have registered with the topic.
