International business machines corporation (20240311744). DELIVERY LOSS MITIGATION simplified abstract

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DELIVERY LOSS MITIGATION

Organization Name

international business machines corporation

Inventor(s)

Uri Kartoun of Cambridge MA (US)

Sophie Batchelder of Cambridge MA (US)

Jeremy R. Fox of Georgetown TX (US)

Zachary A. Silverstein of Georgetown TX (US)

DELIVERY LOSS MITIGATION - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240311744 titled 'DELIVERY LOSS MITIGATION

The abstract describes a method to mitigate delivery losses caused by items being delivered to incorrect locations. The method involves receiving a notice from an observer that an item has been delivered to the wrong place, validating this information, determining available remediation actions, and allowing the recipient to select a remediation action.

  • The method receives a notice from an observer that an item has been delivered to an incorrect location.
  • It validates the delivery error and identifies available remediation actions for the misplaced item.
  • The recipient is then provided with a selection of available remediation actions to choose from.
  • Once the recipient selects a remediation action, the method carries out the chosen action to rectify the delivery mistake.

Potential Applications: - Logistics and delivery services - E-commerce platforms - Supply chain management

Problems Solved: - Reducing delivery losses due to items being delivered to incorrect locations - Improving customer satisfaction by offering remediation options for delivery errors

Benefits: - Minimizing financial losses for businesses - Enhancing customer experience and trust - Streamlining the process of correcting delivery mistakes

Commercial Applications: Title: "Enhanced Delivery Error Remediation System" This technology can be utilized by logistics companies, e-commerce platforms, and supply chain management firms to improve the accuracy of deliveries and enhance customer satisfaction. By offering a range of remediation actions for items delivered to incorrect locations, businesses can reduce losses and build stronger relationships with their customers.

Questions about the technology: 1. How does this method differ from traditional approaches to handling delivery errors? 2. What are the potential cost savings for businesses implementing this remediation system?


Original Abstract Submitted

described is a method to mitigate delivery losses due to an item being delivered to an incorrect location. the method can receive from a first device associated with an observer, a notice that an item has been delivered to an incorrect location. in response to validating that the item has been delivered to the incorrect location, the method can determine a plurality of available remediation actions for the item that has been delivered to the incorrect location. the method can send to a second device associated with a recipient of the item, the plurality of available remediation actions, wherein each of the plurality of available remediation actions is selectable by the recipient of the item. in response to receiving, from the second device associated with the recipient of the item, a remediation action selection from the available remediation actions, the method can perform the remediation action selection.

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