International business machines corporation (20240176730). SOFTWARE ERROR STATE RESOLUTION THROUGH TASK AUTOMATION simplified abstract
Contents
- 1 SOFTWARE ERROR STATE RESOLUTION THROUGH TASK AUTOMATION
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 SOFTWARE ERROR STATE RESOLUTION THROUGH TASK AUTOMATION - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Unanswered Questions
- 1.11 Original Abstract Submitted
SOFTWARE ERROR STATE RESOLUTION THROUGH TASK AUTOMATION
Organization Name
international business machines corporation
Inventor(s)
Melanie Dauber of Oceanside NY (US)
Jacob Ryan Jepperson of St. Paul MN (US)
Zachary A. Silverstein of Georgetown TX (US)
Jeremy R. Fox of Georgetown TX (US)
SOFTWARE ERROR STATE RESOLUTION THROUGH TASK AUTOMATION - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240176730 titled 'SOFTWARE ERROR STATE RESOLUTION THROUGH TASK AUTOMATION
Simplified Explanation
The method described in the abstract involves saving data logs from multiple user devices, creating a knowledge corpus based on these logs, and generating a remediation library with entries defining error states and associated user actions. When a real-time error state is detected in a user device, the method identifies the corresponding entry in the remediation library and prompts the user device to display the recommended actions.
- Saving data logs from user devices
- Creating a knowledge corpus from the data logs
- Generating a remediation library based on the knowledge corpus
- Detecting real-time error states in user devices
- Identifying entries in the remediation library based on the error states
- Displaying recommended actions on user devices
Potential Applications
This technology could be applied in various fields such as IT support, customer service, and troubleshooting systems for electronic devices.
Problems Solved
This technology streamlines the process of identifying and resolving errors in user devices by providing actionable recommendations based on a knowledge corpus.
Benefits
The method improves user experience by quickly addressing error states in real-time and guiding users through the necessary actions to resolve issues.
Potential Commercial Applications
One potential commercial application of this technology could be in the development of software tools for technical support teams to efficiently troubleshoot and resolve user device issues.
Possible Prior Art
Prior art in this field may include similar systems or methods for error detection and resolution in electronic devices, as well as knowledge management systems for organizing and accessing troubleshooting information.
Unanswered Questions
1. How does the method ensure the accuracy and relevance of the recommendations provided to users? 2. What measures are in place to protect user data privacy and security while collecting and analyzing data logs from multiple devices?
Original Abstract Submitted
a method includes: saving data logs from a plurality of user devices; creating a knowledge corpus based on the data logs; creating a remediation library based on the knowledge corpus, wherein each entry in the remediation library includes data defining a respective error state from the knowledge corpus and user actions associated with the respective error state; detecting a real time error state in one of the user devices; identifying an entry in the remediation library based on the real time error state in the one of the user devices; and causing the one of the user devices to display a message indicating the actions included in the identified entry in the remediation library.
