International business machines corporation (20240160556). AUTO CODE RESOLUTION TRACKING simplified abstract
Contents
- 1 AUTO CODE RESOLUTION TRACKING
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 AUTO CODE RESOLUTION TRACKING - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Unanswered Questions
- 1.11 Original Abstract Submitted
AUTO CODE RESOLUTION TRACKING
Organization Name
international business machines corporation
Inventor(s)
Zachary A. Silverstein of Georgetown TX (US)
Jeremy R. Fox of Georgetown TX (US)
Jacob Ryan Jepperson of St. Paul MN (US)
Spencer Thomas Reynolds of Austin TX (US)
AUTO CODE RESOLUTION TRACKING - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240160556 titled 'AUTO CODE RESOLUTION TRACKING
Simplified Explanation
The abstract describes a method, computer system, and computer program product that provide a solution to a user problem by obtaining solutions from a knowledge-based repository and other sources, and incorporating information to provide a complete resolution to the user problem.
- The method involves receiving a request from a user for a resolution to a problem, obtaining solutions from a knowledge-based repository and other sources, and providing a final solution to the user problem by incorporating information from these sources.
- Information is incorporated to provide a complete resolution to the user problem through the final solutions, and a search for related updates is provided to determine when similar updates need to be incorporated in the future.
Potential Applications
This technology could be applied in customer service systems, technical support platforms, and problem-solving applications.
Problems Solved
This technology helps users find solutions to their problems by aggregating information from various sources and providing a comprehensive resolution.
Benefits
The benefits of this technology include faster problem resolution, access to a wide range of solutions, and the ability to incorporate updates for ongoing support.
Potential Commercial Applications
Potential commercial applications for this technology include customer service software, technical support tools, and problem-solving applications for various industries.
Possible Prior Art
One possible prior art for this technology could be knowledge management systems that aggregate information from multiple sources to provide solutions to users.
Unanswered Questions
How does the system prioritize solutions from different sources?
The abstract does not provide information on how the system determines which solutions to prioritize when providing a final resolution to the user problem.
The abstract does not specify the criteria or methods used to identify related updates that may need to be incorporated into the final solution at a future date.
Original Abstract Submitted
a method, computer system, and a computer program product is indicated to provide a solution to a user problem. in one embodiment, this comprises receiving a request from a user for a resolution to a user problem and obtaining a solution to a problem like the user problem from a knowledge-based repository and identifying a source associated with the similar problem. other solutions are obtained from additional sources like the user problem. a final solution is provided to the user problem by incorporating information from the solutions from the repository and other sources. information is incorporated to provide a complete resolution to the user problem through the final solutions. a search for any related updates is provided to determines when a similar update needs to be incorporated into the final solution in a future date based on information from the related updates.
