International Business Machines Corporation (20240267460). TRANSMISSION AND VISUALIZATION OF INTERACTIVE VOICE RESPONSE MENUS simplified abstract

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TRANSMISSION AND VISUALIZATION OF INTERACTIVE VOICE RESPONSE MENUS

Organization Name

International Business Machines Corporation

Inventor(s)

Mauro Marzorati of Lutz FL (US)

Carolina Garcia Delgado of Zapopan (MX)

Jeremy R. Fox of Georgetown TX (US)

Sarbajit K. Rakshit of Kolkata (IN)

TRANSMISSION AND VISUALIZATION OF INTERACTIVE VOICE RESPONSE MENUS - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240267460 titled 'TRANSMISSION AND VISUALIZATION OF INTERACTIVE VOICE RESPONSE MENUS

    • Simplified Explanation:**

The patent application describes methods, systems, and program products that use DTMF, SMS, and other transmission protocols to enhance the visualization of IVR menus for improved user accessibility.

    • Key Features and Innovation:**
  • Leveraging DTMF, SMS, and other transmission protocols for IVR menu visualization.
  • Devices with DTMF decoding, internet connectivity, and visualization capabilities interact with IVR systems.
  • DTMF codes are used to request and receive IVR menus, which are encoded in ASCII character sets for URLs.
  • IVR systems can also provide URLs via SMS text messages, enabling devices to fetch and visualize IVR menus.
    • Potential Applications:**

This technology can be applied in telecommunications, customer service, interactive voice response systems, and mobile applications.

    • Problems Solved:**
  • Enhances user accessibility to IVR menus.
  • Streamlines navigation through IVR systems.
  • Improves user experience with interactive voice response technology.
    • Benefits:**
  • Simplifies IVR menu visualization.
  • Increases user engagement and satisfaction.
  • Facilitates efficient navigation through IVR systems.
    • Commercial Applications:**

Potential commercial applications include telecommunications companies, call centers, mobile app developers, and customer service industries.

    • Questions about IVR Menu Visualization:**

1. How does this technology improve user accessibility to IVR menus? 

  - This technology leverages DTMF, SMS, and other transmission protocols to provide visual representations of IVR menus, making navigation easier for users.

2. What are the potential commercial uses of this innovation? 

  - This technology can be utilized by telecommunications companies, call centers, and mobile app developers to enhance user experience with IVR systems.


Original Abstract Submitted

computer-implemented methods, systems and program products leveraging dtmf, sms, and other transmission protocols to provide visualization of ivr menus, improving user-accessibility. phones or other devices with dtmf decoding functions, internet connectivity and/or visualization capabilities place calls to an ivr system. dtmf codes are transmitted to ivr systems indicating compliance and request to receive ivr menus. ivr systems transmit dtmf codes encoding ascii character sets for urls whereupon devices can decode ascii characters and fetch files visualizing ivr menus from the url. alternatively, ivr system may provide urls using sms text messages whereby devices provide a telephone number to the ivr system via dtmf. ivr system decodes the telephone number and transmits a representation of the url using sms protocol. the receiving device receiving the sms message fetches the visualization of the ivr menu from the url provided within the sms message and use the menu to navigate the ivr system.

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