Google llc (20240323276). AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S) simplified abstract
Contents
AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S)
Organization Name
Inventor(s)
Sasha Goldshtein of Tel Aviv (IL)
AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S) - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240323276 titled 'AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S)
- Simplified Explanation:**
The patent application describes a system where a user can request a voice assistant to automate a telephone call with an entity. If the voice assistant can handle the call, it suggests an automated call option to the user. Upon user selection, the voice assistant performs tasks during the call on behalf of the user.
- Key Features and Innovation:**
- User input initiates a telephone call with an entity.
- Voice assistant automates the call if capable.
- Automated call suggestion element is rendered for user selection.
- Voice assistant performs tasks during the call on behalf of the user.
- Potential Applications:**
This technology can be applied in various industries such as customer service, healthcare, and personal assistance where automated calls can streamline communication processes.
- Problems Solved:**
The technology simplifies the process of initiating and conducting telephone calls by automating tasks through a voice assistant, saving time and effort for users.
- Benefits:**
- Enhanced user experience in making telephone calls.
- Increased efficiency in completing tasks during calls.
- Streamlined communication processes through automation.
- Commercial Applications:**
The technology can be utilized in call centers, virtual assistants, and telecommunication services to improve customer interactions, automate routine tasks, and enhance overall communication efficiency.
- Prior Art:**
Prior art related to this technology may include existing voice assistant systems, automated call services, and telecommunication automation tools.
- Frequently Updated Research:**
Stay updated on advancements in voice assistant technology, automated call systems, and telecommunication automation for potential improvements and innovations in this field.
- Questions about the Technology:**
1. How does this technology improve user convenience in making telephone calls? 2. What are the potential security considerations when using voice assistants for automated calls?
Original Abstract Submitted
some implementations receive user input from a user to initiate a telephone call with an entity, and determine whether a voice assistant is able to automate the telephone call with the entity on behalf of the user. in response to determining that the voice assistant is able to automate the telephone call with the entity, these implementations can, prior to the telephone call being initiated, cause an automated telephone call suggestion element to be rendered via the client device. in response to receiving a user selection of the automated telephone call suggestion element, these implementations can determine a task to be performed on behalf of the user during the telephone call, and cause the voice assistant to initiate and conduct the telephone call to perform the task on behalf of the user.
