Google llc (20240267422). Resolving Call-Quality Issues simplified abstract
Contents
Resolving Call-Quality Issues
Organization Name
Inventor(s)
Matt B. Resman of San Diego CA (US)
Tyler J. Gunn of Mountain View CA (US)
Radhika Agrawal of San Diego CA (US)
Amruth Ramachandran of Fremont CA (US)
David J. Krause of Kenosha WI (US)
Resolving Call-Quality Issues - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240267422 titled 'Resolving Call-Quality Issues
Simplified Explanation: This patent application describes methods and devices for addressing call-quality issues during real-time person-to-person media sessions, such as calls. The techniques involve using a first computing device to establish a call with a second computing device through a wireless communication network. Status messages are exchanged between the devices during the call to communicate device status information. If a call-quality issue is detected, the first computing device determines the cause, notifies the user, and provides recommendations for resolution to enhance the user experience.
- Utilizes a first computing device to establish calls with a second computing device through a wireless communication network
- Exchange of status messages during calls to communicate device status information
- Detection and resolution of call-quality issues by determining causes, notifying users, and providing recommendations for improvement
Potential Applications: 1. Telecommunications industry for improving call quality 2. Customer service centers for enhancing communication with clients 3. Video conferencing platforms for better audio and video quality
Problems Solved: 1. Addressing call-quality issues during real-time media sessions 2. Improving user experience by resolving technical issues promptly
Benefits: 1. Enhanced call quality and user experience 2. Efficient resolution of call-quality issues 3. Improved communication reliability during media sessions
Commercial Applications: Enhancing call quality in telecommunications services for better customer satisfaction and retention.
Questions about Call Quality Improvement: 1. How does this technology impact the overall user experience during media sessions? 2. What are the potential implications of implementing this innovation in the telecommunications industry?
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Original Abstract Submitted
this document describes methods and devices for resolving call-quality issues during a real-time person-to-person media session (e.g., a call). the techniques described herein utilize a first computing device to establish a call with a second computing device through a wireless communication network (e.g., an ims network). the first computing device may exchange status messages with the second computing device during a call to communicate status information of a device. for example, if a call-quality issue is detected by the first computing device using the status information received in a status message from the second computing device, the first computing device may determine a cause of the issue and notify a user of the first computing device of the call-quality issue. furthermore, the first computing device may determine a recommendation for resolving the call-quality issue and notify the user of the recommendation to improve the user experience.
