Google llc (20240205332). SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT simplified abstract
Contents
SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT
Organization Name
Inventor(s)
Yaniv Leviathan of New York NY (US)
Jan Jedrzejowicz of San Francisco CA (US)
SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240205332 titled 'SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT
Simplified Explanation: The patent application describes a system where a processor in a client device can receive a telephone call from a user and decide whether to fully automate, partially automate, or refrain from automating the call based on the identity of the caller.
Key Features and Innovation:
- Processor can automate telephone calls based on the identity of the caller.
- Option to fully automate the call using a chatbot without user input.
- Option to partially automate the call by prompting the user for input via suggestion chips.
- Ability to determine whether to refrain from automating the call entirely.
Potential Applications: This technology could be used in customer service call centers to automate interactions with customers based on their identity.
Problems Solved: This technology streamlines the process of handling telephone calls by automating interactions based on the caller's identity, improving efficiency and user experience.
Benefits:
- Improved efficiency in handling telephone calls.
- Enhanced user experience by providing personalized interactions.
- Streamlined customer service processes.
Commercial Applications: Potential commercial applications include call centers, customer service departments, and any business that relies on telephone interactions with customers.
Prior Art: Prior art related to this technology may include patents or research on automated telephone systems, chatbots, and personalized customer interactions.
Frequently Updated Research: Stay updated on advancements in AI technology, chatbot development, and customer service automation to enhance the capabilities of this system.
Questions about the Technology: 1. How does the system determine whether to fully automate, partially automate, or refrain from automating a telephone call? 2. What are the potential privacy concerns associated with automating telephone calls based on caller identity?
Original Abstract Submitted
processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. in fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. in partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). in some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.
