Google llc (20240205331). REDUCING TELEPHONE NETWORK TRAFFIC THROUGH UTILIZATION OF PRE-CALL INFORMATION simplified abstract
Contents
REDUCING TELEPHONE NETWORK TRAFFIC THROUGH UTILIZATION OF PRE-CALL INFORMATION
Organization Name
Inventor(s)
Yaniv Leviathan of New York NY (US)
REDUCING TELEPHONE NETWORK TRAFFIC THROUGH UTILIZATION OF PRE-CALL INFORMATION - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240205331 titled 'REDUCING TELEPHONE NETWORK TRAFFIC THROUGH UTILIZATION OF PRE-CALL INFORMATION
The abstract of the patent application describes a system where user input on a client device initiates a telephone call with an entity. Before making the call, the system retrieves pre-call information associated with the entity and presents it to the user. Based on the user's interaction with this information, the system decides whether to proceed with the call or not.
- User input on a client device triggers a telephone call with an entity.
- Pre-call information linked to the entity is retrieved and shown to the user.
- User's engagement with the pre-call information influences the decision to make the call.
- System can either proceed with the call or refrain based on user interaction.
- Client device takes appropriate action based on the decision.
Potential Applications: - Customer service interactions - Sales calls - Appointment scheduling - Emergency services
Problems Solved: - Enhances user experience before making a call - Helps in decision-making process for initiating calls - Improves efficiency in communication processes
Benefits: - Better informed users before making calls - Increased user satisfaction - Optimal use of resources in call initiation
Commercial Applications: Title: Enhanced Call Initiation System for Improved User Experience This technology can be utilized in call centers, customer service departments, sales teams, and any other business that relies on telephone communication for various purposes. It can lead to more effective interactions with customers and clients, potentially increasing sales and customer satisfaction.
Questions about the technology: 1. How does the system determine whether to proceed with the call based on user interaction with the pre-call information? 2. What are the potential drawbacks of relying on user consumption of pre-call information to make decisions about initiating telephone calls?
Original Abstract Submitted
implementations receive, via a client device, user input to initiate a telephone call with an entity, and, in response to receiving the user input to initiate the telephone call with the entity and prior to initiating the telephone call with the entity: obtain pre-call information that is stored in association with the entity, and cause the pre-call information that is stored in association with the entity to be provided for presentation to the user via the client device. the pre-call information may include any information that would be provided for presentation to a user subsequent to initiation of the telephone call with the entity. further, implementations determine, based on user consumption of the pre-call information, whether to (1) proceed with initiating the telephone call with the entity, or (2) refrain from initiating the telephone call with the entity, and cause the client device to implement the appropriate action.
