Google llc (20240195758). SYSTEM(S) AND METHOD(S) FOR ENABLING A REPRESENTATIVE ASSOCIATED WITH AN ENTITY TO MODIFY A TRAINED VOICE BOT ASSOCIATED WITH THE ENTITY simplified abstract
SYSTEM(S) AND METHOD(S) FOR ENABLING A REPRESENTATIVE ASSOCIATED WITH AN ENTITY TO MODIFY A TRAINED VOICE BOT ASSOCIATED WITH THE ENTITY
Organization Name
Inventor(s)
Matthew Sharifi of Kilchberg (CH)
SYSTEM(S) AND METHOD(S) FOR ENABLING A REPRESENTATIVE ASSOCIATED WITH AN ENTITY TO MODIFY A TRAINED VOICE BOT ASSOCIATED WITH THE ENTITY - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240195758 titled 'SYSTEM(S) AND METHOD(S) FOR ENABLING A REPRESENTATIVE ASSOCIATED WITH AN ENTITY TO MODIFY A TRAINED VOICE BOT ASSOCIATED WITH THE ENTITY
Simplified Explanation: The patent application is about enabling a representative to efficiently modify a voice bot associated with an entity. The representative can input modifications to the behavior and parameters of the voice bot, which is trained to communicate with users through various channels. The system checks if the representative is authorized to make these modifications and implements them if authorized.
- The system allows a representative to quickly and efficiently modify a voice bot associated with an entity.
- The representative can input changes to the behavior and parameters of the voice bot.
- The voice bot is trained to communicate with users through different communication channels.
- The system verifies the authorization of the representative before implementing the modifications.
- The representative can input changes through the same communication channels used by users to interact with the voice bot.
Potential Applications: 1. Customer service automation in various industries. 2. Virtual assistants for businesses. 3. Interactive voice response systems for call centers.
Problems Solved: 1. Streamlining the process of modifying voice bots. 2. Enhancing the efficiency of communication between users and voice bots. 3. Providing a secure way for representatives to update the behavior of voice bots.
Benefits: 1. Improved customer service experience. 2. Faster response times to user queries. 3. Customizable voice bots for different business needs.
Commercial Applications: The technology can be used in customer service centers, e-commerce platforms, and telecommunication companies to enhance user interactions and streamline communication processes.
Prior Art: Prior research in the field of natural language processing and artificial intelligence may provide insights into similar systems for modifying conversational agents.
Frequently Updated Research: Stay updated on advancements in natural language processing, machine learning, and voice recognition technologies to enhance the capabilities of voice bots.
Questions about Voice Bot Modification: 1. How does the system ensure the security of modifications made by the representative? 2. What are the potential challenges in implementing modifications to a voice bot across different communication channels?
Original Abstract Submitted
implementations are directed to enabling a representative associated with an entity to quickly and efficiently modify a voice bot associated with the entity. the voice bot can be previously trained to communicate with user(s) on behalf of the entity through various communication channels (e.g., a telephone communication channel, a software application communication channel, a messaging communication channel, etc.). processor(s) of a computing device can receive, from the representative, representative input to modify behavior(s) and/or parameter(s) that the voice bot utilizes in communicating with the plurality of users via the communication channels, determine whether the representative is authorized to cause the behavior(s) and/or parameter(s) to be modified, and cause the behavior(s) and/or parameter(s) to be modified in response to determining that the representative is authorized. notably, the representative input can be received through the same communication channels that the user(s) utilize to communicate with the voice bot.
