Google llc (20240187521). AUTOMATED CALL REQUESTS WITH STATUS UPDATES simplified abstract
Contents
- 1 AUTOMATED CALL REQUESTS WITH STATUS UPDATES
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 AUTOMATED CALL REQUESTS WITH STATUS UPDATES - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 What are the security implications of providing real-time call status updates to users?
- 1.11 How does this technology impact the efficiency of call center operations?
- 1.12 Original Abstract Submitted
AUTOMATED CALL REQUESTS WITH STATUS UPDATES
Organization Name
Inventor(s)
Daniel Walevski of Brooklyn NY (US)
Yaniv Leviathan of New York NY (US)
AUTOMATED CALL REQUESTS WITH STATUS UPDATES - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240187521 titled 'AUTOMATED CALL REQUESTS WITH STATUS UPDATES
Simplified Explanation
The patent application relates to synthetic call status updates, where a method includes determining a triggering event for a user call request, determining the current status of the call request, generating a representation of the current status, and providing it to the user.
- Task manager module determines triggering event for call status update
- Task manager module determines current status of user call request
- Generated representation of current status is provided to the user
Potential Applications
This technology could be applied in call center software, customer service applications, and telecommunication systems.
Problems Solved
This technology solves the problem of providing real-time call status updates to users, improving communication and transparency in call handling processes.
Benefits
The benefits of this technology include enhanced user experience, increased efficiency in call management, and improved customer satisfaction.
Potential Commercial Applications
Potential commercial applications of this technology include call center software development, customer relationship management systems, and telecommunication service providers.
Possible Prior Art
One possible prior art for this technology could be real-time messaging systems in customer service applications.
What are the security implications of providing real-time call status updates to users?
Providing real-time call status updates to users could potentially expose sensitive information about call handling processes. Implementing secure authentication and access control measures can help mitigate these security risks.
How does this technology impact the efficiency of call center operations?
This technology can significantly improve the efficiency of call center operations by providing timely and accurate call status updates to users, reducing the need for manual follow-ups and improving overall communication within the call center environment.
Original Abstract Submitted
methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. in some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. the method may then determine, by the task manager module, the current status of the user call request. a representation of the current status of the user call request is generated. then, the generated representation of the current status of the user call request is provided to the user.
