Cyara Solutions Pty Ltd (20240348724). SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROWSERS AND CONTACT CENTERS simplified abstract
Contents
- 1 SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROWSERS AND CONTACT CENTERS
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROWSERS AND CONTACT CENTERS - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Key Features and Innovation
- 1.6 Potential Applications
- 1.7 Problems Solved
- 1.8 Benefits
- 1.9 Commercial Applications
- 1.10 Prior Art
- 1.11 Frequently Updated Research
- 1.12 Questions about WebRTC Quality Testing
- 1.13 Original Abstract Submitted
SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROWSERS AND CONTACT CENTERS
Organization Name
Inventor(s)
Geoff Willshire of Greenslopes (AU)
SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROWSERS AND CONTACT CENTERS - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240348724 titled 'SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROWSERS AND CONTACT CENTERS
Simplified Explanation
The patent application describes a system and method for bi-directional quality testing of web real-time communications (WebRTC) sessions. This system includes various components such as an operator network, cloud contact center, cloud contact center agent application, and a synthetic software agent capable of automated end-to-end communication testing.
- The system utilizes synthetic agent software to control and monitor audio channels in browser communication sessions, particularly focusing on voice quality testing.
Key Features and Innovation
- Bi-directional quality testing of WebRTC sessions
- Synthetic software agent for automated end-to-end communication testing
- Monitoring and controlling audio channels for voice quality testing
Potential Applications
This technology can be applied in:
- Call centers for quality assurance
- Web conferencing platforms for ensuring clear audio communication
- Telemedicine applications for reliable audio connections
Problems Solved
- Ensures high-quality audio in WebRTC sessions
- Automates the testing process for efficiency
- Provides a comprehensive solution for end-to-end communication testing
Benefits
- Improved voice quality in web communications
- Streamlined testing process for operators
- Enhanced user experience in real-time communication applications
Commercial Applications
- "Enhanced Voice Quality Testing System for WebRTC Applications: Market Implications and Potential Uses"
Prior Art
There may be prior art related to automated testing systems for web communications or quality assurance in call centers.
Frequently Updated Research
Research on advancements in WebRTC technology and quality testing methodologies may be relevant to this innovation.
Questions about WebRTC Quality Testing
1. How does the synthetic software agent ensure accurate monitoring of audio channels? 2. What are the potential challenges in implementing bi-directional quality testing for WebRTC sessions?
Original Abstract Submitted
a system and method for bi-directional quality testing of web real-time communications (webrtc) sessions. in an embodiment, the system and method comprise an operator network, cloud contact center, cloud contact center agent application, and a synthetic software agent comprised of agent automation software, injected api shim code, virtual audio devices, audio processing applications, and media servers, capable of performing automated and to end communication testing. in order to provide end to end testing, especially with respect to voice quality, the synthetic agent software may control and monitor the audio channels (both send and receive) of the browser communication session.
