Clari Inc. (20240305711). METHODS AND SYSTEMS TO BOOKMARK MOMENTS IN CONVERSATION CALLS simplified abstract
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METHODS AND SYSTEMS TO BOOKMARK MOMENTS IN CONVERSATION CALLS
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METHODS AND SYSTEMS TO BOOKMARK MOMENTS IN CONVERSATION CALLS - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240305711 titled 'METHODS AND SYSTEMS TO BOOKMARK MOMENTS IN CONVERSATION CALLS
The abstract of the patent application describes a system where a server manages bookmarks in a conversation based on voice utterances.
- The server receives a call indication and connection request from a user at different terminal devices.
- Users can add bookmarks to the conversation timeline from a second terminal device.
- The server generates audio transcripts for voice utterances in the conversation timeline.
- Bookmarks are tagged and stored with the conversation based on the timeline.
Potential Applications: - This technology could be used in customer service interactions to easily reference important points in conversations. - It could also be applied in educational settings for students to mark key information during lectures.
Problems Solved: - Streamlining the process of adding bookmarks to conversations for easy reference. - Enhancing the organization and retrieval of important information in conversations.
Benefits: - Improved efficiency in recalling specific points in conversations. - Enhanced user experience in managing and accessing important information.
Commercial Applications: "Conversation Bookmarking System for Enhanced User Experience in Customer Service and Education"
Questions about Conversation Bookmarking System: 1. How does this technology improve the user experience in managing conversations? 2. What are the potential privacy concerns related to storing voice utterances in conversations?
Frequently Updated Research: Stay updated on advancements in natural language processing and speech recognition technologies to enhance the accuracy and efficiency of conversation bookmarking systems.
Original Abstract Submitted
a server receives an indication of a start of a call to a conversation for a first user at a first terminal device. the server receives a connection request from the first user at a second terminal device. the server receives one or more requests to add one or more bookmarks to the conversation from first user at the second terminal device while the conversation for the first user is ongoing at the first terminal device, wherein the one or more bookmarks correlate to one or more conversation utterances within a timeline of the conversation. the server determines audio transcripts for the one or more voice utterances within the timeline of the conversation. the server tags and stores the bookmarks with the conversation based on the timeline.
