Capital one services, llc (20240111961). SYSTEM AND METHOD FOR INCORPORATING RISK RELATED TOPICS INTO CHATBOT FUNCTIONALITY simplified abstract

SYSTEM AND METHOD FOR INCORPORATING RISK RELATED TOPICS INTO CHATBOT FUNCTIONALITY

Organization Name

capital one services, llc

Inventor(s)

Jennifer Kwok of Brooklyn NY (US)

Casey Han of New York NY (US)

Daniel E. Miller of Brooklyn NY (US)

Dan Lin of Arlington VA (US)

Esther Uhri Cho of Hoboken NJ (US)

Alexander Mireles of Clifton VA (US)

Phoebe Atkins of Midlothian VA (US)

SYSTEM AND METHOD FOR INCORPORATING RISK RELATED TOPICS INTO CHATBOT FUNCTIONALITY - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240111961 titled 'SYSTEM AND METHOD FOR INCORPORATING RISK RELATED TOPICS INTO CHATBOT FUNCTIONALITY

Simplified Explanation

A system and method utilizing a chatbot for answering inquiries related to risk topics is described. The chatbot interface allows users to input questions, which are then processed using natural language processing to determine the intent of the inquiry. The system matches the inquiry to a relevant dataset based on the intent and generates an output to display on the chatbot interface.

• Chatbot interface for user inquiries
• Natural language processing model for intent determination
• Classifier for matching inquiries to related datasets
• Output generation based on the related dataset
• Display of output on the chatbot interface

Potential Applications

The technology can be applied in various industries such as finance, insurance, healthcare, and cybersecurity for providing quick and accurate responses to risk-related queries.

Problems Solved

This technology streamlines the process of obtaining information on risk topics by automating the response generation based on user inquiries, saving time and effort for both users and service providers.

Benefits

- Improved efficiency in answering risk-related questions - Enhanced user experience with quick and accurate responses - Reduction in human error in providing information on risk topics

Potential Commercial Applications

"Enhancing Customer Service with Risk-Related Chatbot Technology"

Possible Prior Art

One potential prior art could be the use of chatbots in customer service applications to provide information and assistance to users. However, the specific application of a chatbot for risk-related inquiries may be a novel innovation in this field.

How does the system ensure the accuracy of the generated output based on the related dataset?

The system may incorporate validation mechanisms or feedback loops to verify the accuracy of the responses provided to users. Additionally, regular updates to the related dataset can help improve the relevance and precision of the output generated by the system.

What measures are in place to protect user data and ensure privacy when processing inquiries through the chatbot interface?

The system may implement data encryption, access controls, and anonymization techniques to safeguard user information and maintain privacy. Compliance with data protection regulations and standards can also be crucial in ensuring the security of user data.

Original Abstract Submitted

a system and method employs a chatbot into which a user can input an inquiry/question regarding a risk related topic is disclosed. the user can obtain an answer to the inquiry. the system and method can receive, via a chatbot interface, an inquiry. an intent of the inquiry can be determined using a natural language processing (nlp) model. the inquiry can be matched, using a classifier, to a related data set based on the determined intent. an output can be generated based on the related data set in response to the inquiry. the output can be transmitted for display on the chatbot interface.