Bank of America Corporation (20240233280). METAVERSE ENABLED DIGITAL COGNITIVE TWIN simplified abstract
Contents
METAVERSE ENABLED DIGITAL COGNITIVE TWIN
Organization Name
Inventor(s)
Thamizh Thendral of Chennai (IN)
Anurajam Rajagopalan of Chennai (IN)
Durga Prasad Kutthumolu of Hyderabad (IN)
Pracheta Ranjan Mohanty of Hyderabad (IN)
METAVERSE ENABLED DIGITAL COGNITIVE TWIN - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240233280 titled 'METAVERSE ENABLED DIGITAL COGNITIVE TWIN
The patent application describes a system for developing and applying a metaverse-enabled digital cognitive twin, securing customer communications using multi-cloud object storage, and generating immersive content for extended reality platforms.
- Customer communications are secured at a data layer using multi-cloud object storage.
- A multi-modal AI system generates segmented customer activity data from the communications and outputs it to decentralized streaming caches.
- Another multi-modal AI system at an extended reality platform generates immersive content from real-time customer input and segmented customer activity data for viewing in an XR environment.
- An XR avatar is trained based on customer communications and interacts with customers and agents, presenting customized supplementary information.
- The immersive video and XR avatar are generated by a plug-in application adaptable to various XR platforms.
Potential Applications: - Enhancing customer interactions in virtual environments - Personalized customer service experiences - Data security in multi-cloud environments
Problems Solved: - Securing customer communications - Enhancing customer engagement in XR environments - Providing personalized content based on customer activity data
Benefits: - Improved customer satisfaction - Enhanced data security - Personalized customer experiences
Commercial Applications: Title: "Enhancing Customer Engagement in Virtual Environments with Metaverse-Enabled Digital Cognitive Twins" This technology could be used in industries such as virtual retail, virtual events, and virtual customer service to provide immersive and personalized experiences for customers.
Prior Art: Researchers in the field of virtual reality and artificial intelligence have explored similar concepts of creating digital twins and immersive experiences for customers. Further research can be conducted in academic journals and patent databases to identify relevant prior art.
Frequently Updated Research: Ongoing research in the fields of artificial intelligence, virtual reality, and data security may provide insights into advancements related to this technology. Stay updated on industry publications and academic research for the latest developments in the field.
Questions about the Technology: 1. How does the system ensure data security in multi-cloud object storage? 2. What are the potential implications of using XR avatars for customer interactions in virtual environments?
Original Abstract Submitted
systems, methods, and apparatus are provided for developing and applying a metaverse enabled digital cognitive twin. customer communications may be secured at a data layer using multi-cloud object storage. a first multi-modal ai system may generate segmented customer activity data from the customer communications and output the segmented customer activity data to a set of decentralized streaming caches. at an extended reality platform, a second multi-modal ai system may generate immersive content from a real time customer input and the segmented customer activity data for viewing in an xr environment. the system may train an xr avatar based at least in part on the customer communications. the xr avatar may interact with customers and agents and may present a video together with customized supplementary information. the immersive video and the xr avatar may be generated by a plug-in application configured to adapt a variety of xr platforms.
