Aristocrat Technologies, Inc. (20240232905). IN-APP CUSTOMER SERVICE WORKFLOWS simplified abstract
Contents
IN-APP CUSTOMER SERVICE WORKFLOWS
Organization Name
Inventor(s)
Glen Mackay of Bellingham WA (US)
David Grossman of Oakland CA (US)
Laura Mckinley of Seattle WA (US)
IN-APP CUSTOMER SERVICE WORKFLOWS - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240232905 titled 'IN-APP CUSTOMER SERVICE WORKFLOWS
Simplified Explanation: A customer service workflow is implemented within a mobile gaming environment to moderate users. Telemetry event data and user-generated reports are processed through data visualization tools, triggering serverless functions for actions like banning or warning users, updating databases, and sending notifications to enhance the gaming experience.
Key Features and Innovation:
- Customer service workflow for mobile gaming environment moderation
- Telemetry event data processing
- Data visualization tool for formatting queries
- Serverless functions for user actions, database updates, and notifications
Potential Applications: This technology can be applied in various online gaming platforms to enhance user experience and maintain a safe gaming environment.
Problems Solved: This technology addresses the need for efficient moderation and management of user behavior within mobile gaming environments.
Benefits:
- Improved user experience
- Enhanced security and moderation capabilities
- Streamlined customer service processes
Commercial Applications: The technology can be utilized by mobile gaming companies to improve customer service, enhance user engagement, and maintain a positive gaming community.
Prior Art: Readers can explore prior art related to customer service workflows in online gaming environments to understand the evolution of similar technologies.
Frequently Updated Research: Stay informed about the latest advancements in customer service workflows and user moderation techniques within mobile gaming environments.
Questions about Customer Service Workflow in Mobile Gaming Environments: 1. How does the data visualization tool enhance the moderation process in mobile gaming environments? 2. What are the key benefits of implementing serverless functions for user actions in online gaming platforms?
Original Abstract Submitted
a customer service workflow allows for the moderation users within a mobile gaming environment. telemetry event data, including user generated reports, sent from mobile gaming devices are formatted into queries are processed by a data visualization tool. custom code forms completed by an administrative user initiate one or more serverless functions. serverless functions include user actions (e.g., ban, warn), database updates and user notifications to improve the experience within the mobile gaming environment.
