20240031482. Synchronous Communication Using Voice and Text simplified abstract (GOOGLE LLC)

Synchronous Communication Using Voice and Text

Organization Name

GOOGLE LLC

Inventor(s)

Shavit Matias of Tel Aviv (IL)

Noam Etzion-rosenberg of Tel Aviv (IL)

Rebecca Chiou of San Mateo CA (US)

Benjamin Schlesinger of Tel Aviv (IL)

Brandon Charles Barbello of San Jose CA (US)

Ori Kabeli of Yehud (IL)

Usman Abdullah of Sunnyvale CA (US)

Eric Erfanian of Bellevue WA (US)

Michelle Tadmor of Tel Aviv (IL)

Aditi Bhargava of Cortlandt NY (US)

Jan Piotr Jedrzejowicz of San Francisco CA (US)

Alex Agranovich of Herzliya (IL)

Nir Shemy of Tel Aviv (IL)

Paul Dunlop of London (GB)

Yossi Matias of Tel Aviv (IL)

Kyungmin Youn of Thalwil (CH)

Nadav Bar of Tel Aviv (IL)

Synchronous Communication Using Voice and Text - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240031482 titled 'Synchronous Communication Using Voice and Text

Simplified Explanation

The patent application describes a computing device that receives a telephone call and executes a call screening service before establishing a telephone user interface. The call screening service includes an audio user interface that interrogates the caller for additional information, such as the purpose of the call. This allows the user to have more context before deciding whether to accept or hang up the call. The computing device also outputs a graphical user interface associated with the call, indicating the additional information obtained through the audio user interface.

• The computing device accepts a telephone call and executes a call screening service.
• Before establishing a telephone user interface, an audio user interface is used to interrogate the caller for additional information.
• The additional information obtained through the audio user interface is displayed in a graphical user interface associated with the call.

Potential Applications:

• Call screening and filtering for personal and business phone calls.
• Enhancing user experience and decision-making in telephone communication.
• Improving call management and efficiency for call centers and customer service.

Problems Solved:

• Lack of context and information when receiving a telephone call.
• Difficulty in deciding whether to accept or hang up a call without knowing the purpose or additional details.
• Inefficient call handling and management in call centers.

Benefits:

• Provides users with more context and information about incoming calls.
• Allows users to make informed decisions about accepting or rejecting calls.
• Enhances call management and efficiency by filtering and prioritizing calls based on additional information obtained through the audio user interface.

Original Abstract Submitted

a computing device is described that accepts, a telephone call, from another device, initiated by a caller. prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. the audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. the computing device outputs a graphical user interface associated with telephone call. the graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.