20240013786. VIRTUAL ASSISTANT HOST PLATFORM CONFIGURED FOR INTERACTIVE VOICE RESPONSE SIMULATION simplified abstract (Bank of America Corporation)

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VIRTUAL ASSISTANT HOST PLATFORM CONFIGURED FOR INTERACTIVE VOICE RESPONSE SIMULATION

Organization Name

Bank of America Corporation

Inventor(s)

Srinivas Dundigalla of Charlotte NC (US)

Pavan Chayanam of Alamo CA (US)

Saurabh Mehta of Charlotte NC (US)

VIRTUAL ASSISTANT HOST PLATFORM CONFIGURED FOR INTERACTIVE VOICE RESPONSE SIMULATION - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240013786 titled 'VIRTUAL ASSISTANT HOST PLATFORM CONFIGURED FOR INTERACTIVE VOICE RESPONSE SIMULATION

Simplified Explanation

The abstract of the patent application describes the use of machine learning to simulate an interactive voice response system. The computing platform receives user interaction information and identifies predicted intents for the user. It generates hotkey information based on the predicted intents and sends it to the mobile device. The platform also receives hotkey input information from the mobile device and generates a hotkey response message based on it. The response message is sent to the mobile device, which converts it to an audio output and outputs it.

  • The patent application relates to using machine learning to simulate an interactive voice response system.
  • A computing platform receives user interaction information and identifies predicted intents for the user.
  • Hotkey information is generated based on the predicted intents and sent to the mobile device.
  • The computing platform also receives hotkey input information from the mobile device.
  • Based on the hotkey input information, a hotkey response message is generated.
  • The hotkey response message and commands are sent to the mobile device to convert it to an audio output and output it.

Potential Applications of this Technology:

  • Interactive voice response systems in customer service or call centers.
  • Virtual assistants or chatbots that can understand and respond to user intents.
  • Voice-controlled devices or applications that can simulate human-like interactions.

Problems Solved by this Technology:

  • Improves the accuracy and efficiency of understanding user intents in voice-based interactions.
  • Enables more natural and interactive communication between users and computing devices.
  • Reduces the need for manual input or navigation in voice-based systems.

Benefits of this Technology:

  • Enhanced user experience with more accurate and personalized responses.
  • Increased productivity and efficiency in voice-based interactions.
  • Enables hands-free or eyes-free operation of computing devices.
  • Potential cost savings by automating certain customer service or support tasks.


Original Abstract Submitted

aspects of the disclosure relate to using machine learning to simulate an interactive voice response system. a computing platform may receive user interaction information corresponding to interactions between a user and enterprise computing devices. based on the user interaction information, the computing platform may identify predicted intents for the user, and may generate hotkey information based on the predicted intents. the computing platform may send the hotkey information and commands directing the mobile device to output the hotkey information. the computing platform may receive hotkey input information from the mobile device. based on the hotkey input information, the computing platform may generate a hotkey response message. the computing platform may send, to the mobile device, the hotkey response message and commands directing the mobile device to convert the hotkey response message to an audio output and to output the audio output.

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