18531021. ASSISTANCE SYSTEM, ASSISTANCE METHOD, AND RECORDING MEDIUM FOR ASSISTING IN IDENTIFYING TOPIC IN CONVERSATION BETWEEN CUSTOMER AND OPERATOR simplified abstract (NEC Corporation)
Contents
- 1 ASSISTANCE SYSTEM, ASSISTANCE METHOD, AND RECORDING MEDIUM FOR ASSISTING IN IDENTIFYING TOPIC IN CONVERSATION BETWEEN CUSTOMER AND OPERATOR
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 ASSISTANCE SYSTEM, ASSISTANCE METHOD, AND RECORDING MEDIUM FOR ASSISTING IN IDENTIFYING TOPIC IN CONVERSATION BETWEEN CUSTOMER AND OPERATOR - A simplified explanation of the abstract
- 1.4 Potential Applications
- 1.5 Problems Solved
- 1.6 Benefits
- 1.7 Commercial Applications
- 1.8 Prior Art
- 1.9 Frequently Updated Research
- 1.10 Questions about the Technology
- 1.11 Original Abstract Submitted
ASSISTANCE SYSTEM, ASSISTANCE METHOD, AND RECORDING MEDIUM FOR ASSISTING IN IDENTIFYING TOPIC IN CONVERSATION BETWEEN CUSTOMER AND OPERATOR
Organization Name
Inventor(s)
ASSISTANCE SYSTEM, ASSISTANCE METHOD, AND RECORDING MEDIUM FOR ASSISTING IN IDENTIFYING TOPIC IN CONVERSATION BETWEEN CUSTOMER AND OPERATOR - A simplified explanation of the abstract
This abstract first appeared for US patent application 18531021 titled 'ASSISTANCE SYSTEM, ASSISTANCE METHOD, AND RECORDING MEDIUM FOR ASSISTING IN IDENTIFYING TOPIC IN CONVERSATION BETWEEN CUSTOMER AND OPERATOR
The patent application describes an assistance system that can analyze conversation data between a customer and an operator to identify characteristics of a store clerk being discussed. The system then searches for a store clerk matching those characteristics and displays relevant information about them on a display device.
- The system includes a memory storing instructions and one or more processors to execute those instructions.
- It acquires conversation data between a customer and an operator.
- It extracts characteristics of a store clerk mentioned in the conversation.
- The system searches for a store clerk with matching characteristics among those working at a store.
- It displays information about the searched store clerk on a display device.
Potential Applications
This technology could be used in customer service settings to quickly provide information about store clerks based on customer inquiries. It could also be applied in training scenarios to analyze interactions and provide feedback on the performance of store clerks.
Problems Solved
This system streamlines the process of finding information about store clerks based on customer conversations, saving time and improving customer service efficiency. It also helps in identifying specific store clerks based on their characteristics, enhancing personalized interactions.
Benefits
The system offers a more efficient way to retrieve information about store clerks, leading to improved customer satisfaction and potentially increased sales. It also assists in training and monitoring store clerks' performance based on real-time interactions.
Commercial Applications
This technology could be valuable for retail businesses, call centers, and any customer-facing operations where quick access to information about store clerks is essential for providing excellent service. It could also be integrated into customer relationship management systems to enhance customer experiences.
Prior Art
Prior art related to this technology may include systems for analyzing customer conversations, extracting data, and providing relevant information. Researchers can explore existing patents in the field of customer service automation and data analysis for similar innovations.
Frequently Updated Research
Researchers in the field of artificial intelligence and natural language processing are continuously improving algorithms for analyzing and extracting information from conversations. Stay updated on advancements in these areas to enhance the capabilities of the assistance system described in the patent application.
Questions about the Technology
How does the system ensure the accuracy of identifying store clerks based on extracted characteristics?
The system likely uses advanced algorithms and data processing techniques to match extracted characteristics with store clerks' profiles accurately.
Can the system adapt to different languages and dialects in customer conversations?
The system may have the capability to analyze conversations in various languages and dialects by utilizing language processing technologies and multilingual databases.
Original Abstract Submitted
An assistance system includes: a memory storing instructions; and one or more processors configured to execute the instructions to: acquire conversation data of a conversation between a customer and an operator; extract, from the conversation data, a characteristic of a store clerk who is a topic of the conversation; search for a store clerk having a characteristic corresponding to the extracted characteristic of the store clerk from among store clerks who work at a store; and cause a display device to display information regarding the searched store clerk.
