18497103. HUMANOID SYSTEM FOR AUTOMATED CUSTOMER SUPPORT simplified abstract (Cisco Technology, Inc.)
Contents
- 1 HUMANOID SYSTEM FOR AUTOMATED CUSTOMER SUPPORT
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 HUMANOID SYSTEM FOR AUTOMATED CUSTOMER SUPPORT - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Key Features and Innovation
- 1.6 Potential Applications
- 1.7 Problems Solved
- 1.8 Benefits
- 1.9 Commercial Applications
- 1.10 Prior Art
- 1.11 Frequently Updated Research
- 1.12 Questions about Automated Customer Support Technology
- 1.13 Original Abstract Submitted
HUMANOID SYSTEM FOR AUTOMATED CUSTOMER SUPPORT
Organization Name
Inventor(s)
David C. White, Jr. of St. Petersburg FL (US)
Jay K. Johnston of Raleigh NC (US)
Magnus Mortensen of Cary NC (US)
Christopher Shaun Roberts of Spring TX (US)
Kevin D. Mccabe of Raleigh NC (US)
HUMANOID SYSTEM FOR AUTOMATED CUSTOMER SUPPORT - A simplified explanation of the abstract
This abstract first appeared for US patent application 18497103 titled 'HUMANOID SYSTEM FOR AUTOMATED CUSTOMER SUPPORT
Simplified Explanation
The patent application describes a computer process that mimics human dialogue to provide automated customer support. This system can identify support issues, customer support campaigns, machine learning models, and execute support actions to resolve issues.
Key Features and Innovation
- Computer process mimicking human dialogue for automated customer support
- Identification of support issues and corresponding customer support campaigns
- Utilization of machine learning models to communicate with customers
- Execution of support actions to resolve customer issues
Potential Applications
This technology can be applied in various industries for automated customer support services, improving efficiency and customer satisfaction.
Problems Solved
This technology addresses the need for efficient and effective customer support solutions, streamlining the process and enhancing customer experience.
Benefits
- Improved customer support services
- Increased efficiency in issue resolution
- Enhanced customer satisfaction
Commercial Applications
Automated Customer Support Technology in Various Industries This technology can be utilized in e-commerce, telecommunications, and other customer service-oriented industries to streamline support processes and improve customer experience.
Prior Art
Information on prior art related to this technology is not provided in the abstract.
Frequently Updated Research
There is no information on frequently updated research relevant to this technology.
Questions about Automated Customer Support Technology
Question 1
How does this technology improve customer support services compared to traditional methods? Answer: This technology enhances customer support services by providing automated solutions that can quickly identify and resolve customer issues, leading to improved efficiency and customer satisfaction.
Question 2
What are the potential challenges in implementing this automated customer support technology? Answer: Some potential challenges in implementing this technology may include integrating it with existing systems, ensuring data security and privacy, and training staff to effectively utilize the technology.
Original Abstract Submitted
A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
