18472672. COMPUTER-READABLE RECORDING MEDIUM STORING INFORMATION OUTPUT PROGRAM, INFORMATION OUTPUT METHOD, AND INFORMATION PROCESSING DEVICE simplified abstract (Fujitsu Limited)
COMPUTER-READABLE RECORDING MEDIUM STORING INFORMATION OUTPUT PROGRAM, INFORMATION OUTPUT METHOD, AND INFORMATION PROCESSING DEVICE
Organization Name
Inventor(s)
Kentaro Murase of Yokohama (JP)
COMPUTER-READABLE RECORDING MEDIUM STORING INFORMATION OUTPUT PROGRAM, INFORMATION OUTPUT METHOD, AND INFORMATION PROCESSING DEVICE - A simplified explanation of the abstract
This abstract first appeared for US patent application 18472672 titled 'COMPUTER-READABLE RECORDING MEDIUM STORING INFORMATION OUTPUT PROGRAM, INFORMATION OUTPUT METHOD, AND INFORMATION PROCESSING DEVICE
The abstract describes a computer program that analyzes a video of a store to identify interactions between a store clerk and a customer, determine service behavior, and display the results.
- Acquires a video of the inside of a store
- Analyzes the video to specify areas with a store clerk and a customer
- Identifies interactions between the store clerk and the customer
- Determines service behavior based on the interactions
- Outputs the results to a display device
Potential Applications: - Retail stores can use this technology to analyze customer service interactions and improve training for store clerks. - Security companies can utilize this program to monitor interactions between employees and customers for safety purposes.
Problems Solved: - Helps businesses understand the quality of customer service provided by their employees. - Enhances security measures by monitoring interactions in real-time.
Benefits: - Improves customer satisfaction by ensuring high-quality service. - Enhances employee training and performance evaluation. - Increases security and safety in retail environments.
Commercial Applications: Title: "Enhancing Customer Service and Security in Retail Environments" This technology can be used by retail businesses, security companies, and other organizations to improve customer service, employee training, and security measures in various commercial settings.
Questions about the technology: 1. How does this technology impact customer satisfaction in retail environments? - This technology helps businesses understand and improve the quality of customer service interactions, leading to increased customer satisfaction. 2. What are the potential privacy concerns associated with monitoring interactions between employees and customers? - Privacy concerns may arise from the constant monitoring of interactions, and businesses must ensure compliance with privacy regulations to address these issues.
Original Abstract Submitted
A non-transitory computer-readable recording medium stores an information output program for causing a computer to execute processing including: acquiring a video of an inside of a store; specifying, by analyzing the acquired video, a first area that includes a store clerk, a second area that includes an object customer who purchases a product, and a first relationship that identifies an interaction between the store clerk and the customer, from the video; determining that the store clerk included in the first area has performed service behavior with respect to the customer included in the second area based on the specified first relationship; and outputting a result of the determination to a display device.
