18406245. CUSTOMER SERVICE ROBOT AND METHOD simplified abstract (Toshiba Tec Kabushiki Kaisha)

CUSTOMER SERVICE ROBOT AND METHOD

Organization Name

Toshiba Tec Kabushiki Kaisha

Inventor(s)

Yousuke Otsuka of Nerima Tokyo (JP)

Kazuki Nakamura of Ota Tokyo (JP)

Yumiko Okuma of Koganei Tokyo (JP)

Kizuku Inoue of Yokohama Kanagawa (JP)

Sayaka Shimokawa of Yokohama Kanagawa (JP)

Chisa Kokue of Ota Tokyo (JP)

Naoki Hoshino of Hasuda Saitama (JP)

Hideyuki Wada of Ota Tokyo (JP)

Shogo Watada of Numazu Shizuoka (JP)

CUSTOMER SERVICE ROBOT AND METHOD - A simplified explanation of the abstract

This abstract first appeared for US patent application 18406245 titled 'CUSTOMER SERVICE ROBOT AND METHOD

Simplified Explanation: A customer service robot autonomously moves to support shopping of a customer in a commercial facility by setting a store to be visited and a moving route based on the customer's purpose.

Key Features and Innovation:

• Customer service robot autonomously moves in a commercial facility.
• Action plan generating unit sets store to be visited and moving route.
• Operation control unit causes the robot to move along the route.

Potential Applications: This technology can be used in retail stores, shopping malls, airports, and other commercial facilities to enhance customer experience and provide personalized assistance.

Problems Solved: This technology addresses the need for efficient customer service in busy commercial environments, helping customers navigate through stores and find products easily.

Benefits:

• Improved customer experience
• Increased efficiency in customer service
• Personalized assistance for shoppers

Commercial Applications: Enhancing customer service in retail stores and commercial facilities with autonomous robots.

Prior Art: Potential areas to search for prior art related to this technology include robotics in customer service, autonomous navigation systems, and personalized shopping experiences.

Frequently Updated Research: Stay updated on advancements in robotics, artificial intelligence, and customer service technologies to enhance the capabilities of customer service robots.

Questions about Customer Service Robots: 1. How do customer service robots improve the shopping experience for customers? 2. What are the key features of autonomous robots in commercial facilities?

Original Abstract Submitted

A customer service robot autonomously moves to support shopping of a customer in a commercial facility including a plurality of stores. The customer service robot includes an action plan generating unit (a route setting unit) configured to set a store to be visited and a moving route in the commercial facility based on a store visiting purpose acquired from the customer and an operation control unit (a movement control unit) configured to cause the customer service robot to autonomously move along the moving route.