18397655. INFORMATION PROCESSING METHOD AND DEVICE simplified abstract (Lenovo (Beijing) Limited)
Contents
INFORMATION PROCESSING METHOD AND DEVICE
Organization Name
Inventor(s)
Chenguang Yang of Beijing (CN)
INFORMATION PROCESSING METHOD AND DEVICE - A simplified explanation of the abstract
This abstract first appeared for US patent application 18397655 titled 'INFORMATION PROCESSING METHOD AND DEVICE
The information processing method described in the abstract involves analyzing user dialog messages to determine the user's intentions and prompt the user for clarification if needed.
- Obtaining user dialog messages in a dialog interaction interface
- Determining the user's first intention from the dialog message
- Outputting an intention decision prompt if the user's intentions do not satisfy a correlation condition
- Prompting the user to confirm which intention to process
- Outputting a dialog feedback message based on the user's confirmed intention
Potential Applications: - Customer service chatbots - Virtual assistants - Automated helpdesk systems
Problems Solved: - Improving accuracy in understanding user intentions - Enhancing user experience in dialog interactions
Benefits: - Streamlining communication processes - Increasing efficiency in resolving user queries - Enhancing user satisfaction with automated systems
Commercial Applications: Title: Enhanced User Intent Recognition Technology for Customer Service Chatbots This technology can be utilized in various industries such as e-commerce, telecommunications, and healthcare to improve customer service interactions and streamline communication processes.
Questions about User Intent Recognition Technology: 1. How does this technology improve the accuracy of understanding user intentions?
- This technology analyzes user dialog messages to determine the user's intentions and prompts for clarification if needed, leading to more accurate responses.
2. What are the potential applications of this technology beyond customer service chatbots?
- This technology can be applied to virtual assistants, automated helpdesk systems, and other interactive interfaces to enhance user experience and streamline communication processes.
Original Abstract Submitted
An information processing method includes obtaining a user dialog message in a dialog interaction interface; determining a user's first intention of the user dialog message; in response to a determination that the user's first intention and a user's second intention do not satisfy a correlation condition, outputting an intention decision prompt, the intention decision prompt being used to prompt the user to confirm on which intention to process; and according to a response result from the user to the intention decision prompt, outputting a dialog feedback message based on the user's first intention or the user's second intention.
