18337283. AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S) simplified abstract (Google LLC)
Contents
AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S)
Organization Name
Inventor(s)
Sasha Goldshtein of Tel Aviv (IL)
AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S) - A simplified explanation of the abstract
This abstract first appeared for US patent application 18337283 titled 'AUTOMATING TELEPHONE CALL(S) ON BEHALF OF USER(S)
- Simplified Explanation:**
The patent application describes a system where a voice assistant can automate telephone calls on behalf of a user. The system suggests automated calls based on user input and performs tasks during the call as directed by the user.
- Key Features and Innovation:**
- User input initiates a telephone call with an entity.
- Voice assistant automates the call if possible.
- Automated call suggestion element is rendered for user selection.
- Voice assistant performs tasks during the call as directed by the user.
- Potential Applications:**
This technology can be applied in customer service, scheduling appointments, making reservations, and conducting business calls efficiently.
- Problems Solved:**
The technology streamlines the process of making telephone calls by automating tasks and reducing the need for manual intervention.
- Benefits:**
- Saves time for users by automating telephone calls.
- Improves efficiency in completing tasks during calls.
- Enhances user experience by providing a seamless interaction with the voice assistant.
- Commercial Applications:**
Potential commercial applications include call centers, virtual assistants, and telecommunication companies looking to enhance their services with automated calling features.
- Prior Art:**
Prior art related to this technology may include research on voice-controlled systems, automated call systems, and virtual assistants in telecommunications.
- Frequently Updated Research:**
Stay updated on advancements in voice recognition technology, artificial intelligence in telecommunications, and user interaction with voice assistants for potential improvements in automated calling systems.
- Questions about Automated Telephone Call System:**
1. How does the system ensure user privacy and security during automated calls? 2. What measures are in place to handle unexpected situations or errors during automated calls?
Original Abstract Submitted
Some implementations receive user input from a user to initiate a telephone call with an entity, and determine whether a voice assistant is able to automate the telephone call with the entity on behalf of the user. In response to determining that the voice assistant is able to automate the telephone call with the entity, these implementations can, prior to the telephone call being initiated, cause an automated telephone call suggestion element to be rendered via the client device. In response to receiving a user selection of the automated telephone call suggestion element, these implementations can determine a task to be performed on behalf of the user during the telephone call, and cause the voice assistant to initiate and conduct the telephone call to perform the task on behalf of the user.
