18185543. DELIVERY LOSS MITIGATION simplified abstract (International Business Machines Corporation)

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DELIVERY LOSS MITIGATION

Organization Name

International Business Machines Corporation

Inventor(s)

Uri Kartoun of Cambridge MA (US)

Sophie Batchelder of Cambridge MA (US)

Jeremy R. Fox of Georgetown TX (US)

Zachary A. Silverstein of Georgetown TX (US)

DELIVERY LOSS MITIGATION - A simplified explanation of the abstract

This abstract first appeared for US patent application 18185543 titled 'DELIVERY LOSS MITIGATION

The method described in the patent application aims to reduce delivery losses caused by items being delivered to the wrong location.

  • The method involves receiving a notification from an observer's device that an item has been delivered incorrectly.
  • Upon confirming the incorrect delivery, the method identifies various remedial actions that can be taken for the misplaced item.
  • These remedial actions are then communicated to the recipient of the item through their device, allowing them to choose a suitable course of action.
  • Once the recipient selects a remedial action, the method executes the chosen action to rectify the delivery error.

Potential Applications: - Logistics and delivery services - E-commerce platforms - Supply chain management

Problems Solved: - Minimizing delivery errors - Improving customer satisfaction - Reducing financial losses due to misdeliveries

Benefits: - Enhanced efficiency in handling delivery mistakes - Increased customer trust and loyalty - Cost savings for businesses through optimized delivery processes

Commercial Applications: Title: "Enhancing Delivery Accuracy in Logistics and E-commerce" This technology can be utilized by logistics companies and e-commerce platforms to streamline their delivery operations, improve customer experience, and reduce the impact of misdeliveries on their bottom line.

Questions about the technology: 1. How does this method differ from traditional approaches to handling delivery errors? - The method leverages technology to involve both the observer and the recipient in the remediation process, increasing transparency and efficiency.

2. What are the potential challenges in implementing this method on a large scale? - Scalability, integration with existing systems, and user adoption could be key challenges in deploying this technology across a wide range of delivery services.


Original Abstract Submitted

Described is a method to mitigate delivery losses due to an item being delivered to an incorrect location. The method can receive from a first device associated with an observer, a notice that an item has been delivered to an incorrect location. In response to validating that the item has been delivered to the incorrect location, the method can determine a plurality of available remediation actions for the item that has been delivered to the incorrect location. The method can send to a second device associated with a recipient of the item, the plurality of available remediation actions, wherein each of the plurality of available remediation actions is selectable by the recipient of the item. In response to receiving, from the second device associated with the recipient of the item, a remediation action selection from the available remediation actions, the method can perform the remediation action selection.

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