18181606. SYSTEM AND METHOD FOR INITIATING HUMAN COMMUNICATION simplified abstract (Truist Bank)
Contents
SYSTEM AND METHOD FOR INITIATING HUMAN COMMUNICATION
Organization Name
Inventor(s)
Barath Jayaraman of Fort Mill SC (US)
SYSTEM AND METHOD FOR INITIATING HUMAN COMMUNICATION - A simplified explanation of the abstract
This abstract first appeared for US patent application 18181606 titled 'SYSTEM AND METHOD FOR INITIATING HUMAN COMMUNICATION
The system described in the abstract includes a computer connected to user devices via a network, allowing for direct communication initiation by agents upon user request.
- The system involves a computer with processing and memory devices, executing instructions to transmit electronic communications to user devices.
- The electronic communications include a user-selectable mechanism for requesting direct communication.
- Agents can initiate direct communication with users when the user-selectable mechanism is selected.
- The system enhances user-agent communication efficiency and convenience.
Potential Applications: - Customer service platforms - Remote assistance services - Online tutoring platforms
Problems Solved: - Streamlining direct communication between users and agents - Improving user experience in seeking assistance or information
Benefits: - Faster response times - Enhanced user satisfaction - Efficient communication processes
Commercial Applications: Title: Enhanced Direct Communication System for Customer Service This technology can be utilized in various industries such as e-commerce, telecommunications, and education to improve customer service interactions and streamline communication processes.
Questions about the technology: 1. How does this system improve user-agent communication efficiency? - The system allows users to easily request direct communication with agents, reducing response times and enhancing overall user experience. 2. What are the potential benefits of implementing this technology in customer service platforms? - Implementing this technology can lead to faster response times, increased user satisfaction, and more efficient communication processes.
Original Abstract Submitted
A system including a computer with at least one processing device and at least one memory device, wherein the computer executes computer-readable instructions, and a network operatively connecting the computer to at least one user device. Upon execution of the computer-readable instructions, the at least one processing device is configured to: transmit, via the network, at least one electronic communication to the at least one user device, the electronic communication including a user selectable mechanism for requesting direct communication; display the at least one electronic communication on the at least one user device; and initiate at least one direct communication from at least one agent when the user selectable mechanism is selected.
