18181373. CUSTOMER CONTACT CHANNEL OPTIMIZATION simplified abstract (Wells Fargo Bank, N.A.)
Contents
CUSTOMER CONTACT CHANNEL OPTIMIZATION
Organization Name
Inventor(s)
Aniket Dhawad of Bangalore (IN)
Rama Kishore Darlapudi of Bangalore (IN)
Ramesh Babu Sarvesetty of Bangalore (IN)
Dian Song of Eden Prairie MN (US)
Nakul Bharadwaj of Charlotte NC (US)
CUSTOMER CONTACT CHANNEL OPTIMIZATION - A simplified explanation of the abstract
This abstract first appeared for US patent application 18181373 titled 'CUSTOMER CONTACT CHANNEL OPTIMIZATION
The abstract of this patent application describes a method for communicating with a credit customer, customer, or debtor, based on their delinquency history and prior contact efforts.
- Receiving state information for a debtor, including delinquency history and prior contact attempts.
- Identifying a communication channel based on the debtor's state information.
- Initiating contact through the identified communication channel.
- Storing data on the debtor's reaction to the contact.
- Determining whether further communications are necessary regarding the delinquent debt.
Potential Applications: - Debt collection agencies - Financial institutions - Customer service departments
Problems Solved: - Efficient communication with debtors - Tailored approach based on debtor's history - Improved debt collection success rates
Benefits: - Increased debt recovery rates - Enhanced customer satisfaction - Streamlined communication processes
Commercial Applications: Title: "Debt Collection Communication Optimization Technology" This technology can be used in debt collection agencies to improve communication strategies and increase debt recovery rates. It can also be valuable for financial institutions looking to enhance their debt collection processes.
Questions about Debt Collection Communication Optimization Technology: 1. How does this technology improve debt collection success rates? - This technology improves debt collection success rates by tailoring communication strategies based on the debtor's history and previous contact attempts. 2. What are the potential applications of this technology beyond debt collection agencies? - This technology can also be beneficial for financial institutions and customer service departments looking to optimize their communication with customers regarding delinquent debts.
Original Abstract Submitted
Techniques described herein include identifying an appropriate and/or optimal way to communicate with a credit customer, customer, or debtor. In one example, this disclosure describes a method that includes receiving, by a computing system, state information for a debtor, wherein the state information includes information about delinquency history for the debtor and prior efforts to contact the debtor to collect a delinquent debt; identifying, based on the state information for the debtor, a communication channel to use to contact the debtor about the delinquent debt, initiating contact with the debtor through the identified communication channel; storing data identifying how the debtor reacted to the initiated contact through the identified communication channel; and determining whether to initiate further communications with the debtor about the delinquent debt.
