18156840. Automated Question Answering In Communication Software simplified abstract (Zoom Video Communications, Inc.)
Contents
- 1 Automated Question Answering In Communication Software
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 Automated Question Answering In Communication Software - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Key Features and Innovation
- 1.6 Potential Applications
- 1.7 Problems Solved
- 1.8 Benefits
- 1.9 Commercial Applications
- 1.10 Prior Art
- 1.11 Frequently Updated Research
- 1.12 Questions about the Technology
- 1.13 Original Abstract Submitted
Automated Question Answering In Communication Software
Organization Name
Zoom Video Communications, Inc.
Inventor(s)
Alejandro Paiuk of West Hartford CT (US)
Automated Question Answering In Communication Software - A simplified explanation of the abstract
This abstract first appeared for US patent application 18156840 titled 'Automated Question Answering In Communication Software
Simplified Explanation
A server uses a chat bot to provide answers to user queries without posting them to a communication modality.
Key Features and Innovation
- Server receives query from user device
- Chat bot determines query corresponds to stored question and answer in knowledgebase
- Server provides stored answer to user device with prompt to not post query
Potential Applications
This technology can be used in customer service chatbots, online forums, and social media platforms to provide quick and accurate responses to user queries.
Problems Solved
This technology streamlines the process of answering common questions by providing instant access to stored answers, saving time and improving user experience.
Benefits
- Faster response times
- Improved user satisfaction
- Reduction in redundant queries
Commercial Applications
This technology can be applied in customer service industries, online communities, and social media platforms to enhance user engagement and streamline communication processes.
Prior Art
Researchers can explore similar technologies in the field of natural language processing and chatbot development to understand the evolution of this innovation.
Frequently Updated Research
Stay updated on advancements in natural language processing, knowledgebase management, and chatbot technology to enhance the capabilities of this innovation.
Questions about the Technology
How does this technology improve user experience?
This technology improves user experience by providing quick and accurate answers to queries, reducing wait times and increasing user satisfaction.
What are the potential drawbacks of relying on a chatbot for answering user queries?
While chatbots can provide instant responses, they may lack the human touch and personalized assistance that some users prefer.
Original Abstract Submitted
A server receives a query from a user device for posting to a communication modality. The server determines, using a chat bot associated with the communication modality, that the query corresponds to a stored question associated with a stored answer in a knowledgebase. The server provides, via the chat bot, the stored answer to the user device with a prompt to forgo posting the query to the communication modality.
