18149390. METAVERSE CARE AND RETAIL EXPERIENCE simplified abstract (T-MOBILE INNOVATIONS LLC)
Contents
METAVERSE CARE AND RETAIL EXPERIENCE
Organization Name
Inventor(s)
Praveen Chakravarthy Sattaru of Lynnwood WA (US)
Rajesh Kalathil Narayanan of Sammamish WA (US)
METAVERSE CARE AND RETAIL EXPERIENCE - A simplified explanation of the abstract
This abstract first appeared for US patent application 18149390 titled 'METAVERSE CARE AND RETAIL EXPERIENCE
Simplified Explanation: This patent application describes methods and systems for managing a customer care agent application within a metaverse. Users can access the application through a shortcut in the metaverse, interacting with an agent avatar that can identify and address their concerns.
Key Features and Innovation:
- Integration of a customer care agent application within a metaverse environment.
- Use of agent avatars to interact with users and identify their concerns.
- Seamless and personalized interactions with the agent avatar.
- Human intervention if the system cannot identify the user's concern.
- Access to personalized database solutions for user issues.
Potential Applications: This technology could be applied in virtual reality customer service environments, online gaming platforms, and social networking sites to enhance user experience and provide efficient customer support.
Problems Solved: This technology addresses the challenge of providing personalized customer care in virtual environments, improving user satisfaction and problem resolution.
Benefits:
- Enhanced user experience in virtual environments.
- Efficient and personalized customer support.
- Improved problem resolution and user satisfaction.
Commercial Applications: The technology could be utilized by companies in various industries to offer virtual customer service, improve customer satisfaction, and streamline support processes, potentially leading to increased customer loyalty and retention.
Prior Art: Readers interested in prior art related to this technology may explore research on virtual customer service applications, metaverse technologies, and avatar-based interactions in virtual environments.
Frequently Updated Research: Stay informed about advancements in virtual customer service technologies, metaverse developments, and user interaction studies in virtual environments to enhance the application of this technology.
Questions about Virtual Customer Care Agent Application in Metaverse: 1. How does this technology improve user experience in virtual environments? 2. What are the potential commercial implications of integrating a customer care agent application within a metaverse?
Original Abstract Submitted
According to aspects herein, methods and systems for management of a customer care agent application operated within a metaverse. A user may access the customer care agent application using a shortcut within the metaverse. Such a shortcut will allow the user to begin to interact with an agent avatar. The agent avatar will then attempt to identify a concern or reason the user has begun interacting with the customer care agent application. If the system itself is unable to identify the concern or reason, a human interaction will occur. Solutions will be found within a personalized database or using a human intervention. In all cases, the agent avatar will appear as if not controlled or directed by more than one individual or computer processor. All interactions with the user by the agent avatar will appear seamless and personalized.
