18100433. AUTOMATED CALL REQUESTS WITH STATUS UPDATES simplified abstract (GOOGLE LLC)

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AUTOMATED CALL REQUESTS WITH STATUS UPDATES

Organization Name

GOOGLE LLC

Inventor(s)

Eyal Segalis of Tel Aviv (IL)

Daniel Walevski of Brooklyn NY (US)

Yaniv Leviathan of New York NY (US)

Yossi Matias of Tel Aviv (IL)

AUTOMATED CALL REQUESTS WITH STATUS UPDATES - A simplified explanation of the abstract

This abstract first appeared for US patent application 18100433 titled 'AUTOMATED CALL REQUESTS WITH STATUS UPDATES

Simplified Explanation

Abstract

The patent application describes methods, systems, and apparatus for providing synthetic call status updates to users. These updates inform users about the current status of their call requests. The system includes a task manager module that determines when a triggering event has occurred and retrieves the current status of the call request. A representation of the current status is then generated and provided to the user.

Bullet Points

  • The patent application describes a system for providing synthetic call status updates to users.
  • A task manager module determines when a triggering event has occurred.
  • The system retrieves the current status of the user's call request.
  • A representation of the current status is generated.
  • The generated representation is provided to the user.

Potential Applications

  • Customer service: The technology can be used by customer service departments to provide real-time updates to customers about the status of their calls or support requests.
  • Call center management: Call center managers can use this technology to monitor the status of ongoing calls and provide updates to supervisors or other stakeholders.
  • Telecommunication services: Telecommunication companies can implement this technology to improve the user experience by keeping users informed about the progress of their calls.

Problems Solved

  • Lack of real-time call status updates: This technology solves the problem of users not having access to real-time updates about the status of their call requests.
  • User frustration: By providing timely updates, this technology helps reduce user frustration caused by not knowing the current status of their calls.
  • Improved communication: The system improves communication between users and service providers by providing accurate and up-to-date information about call status.

Benefits

  • Enhanced user experience: Users can stay informed about the progress of their call requests, leading to a better overall experience.
  • Increased efficiency: Service providers can streamline their operations by automating the process of providing call status updates, saving time and resources.
  • Improved customer satisfaction: By keeping users informed, this technology can help improve customer satisfaction and loyalty.


Original Abstract Submitted

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

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