18078500. VOICE BOT FOR SERVICE PROVIDERS simplified abstract (Microsoft Technology Licensing, LLC)

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VOICE BOT FOR SERVICE PROVIDERS

Organization Name

Microsoft Technology Licensing, LLC

Inventor(s)

Mustafa Kasap of Kirkland WA (US)

VOICE BOT FOR SERVICE PROVIDERS - A simplified explanation of the abstract

This abstract first appeared for US patent application 18078500 titled 'VOICE BOT FOR SERVICE PROVIDERS

Simplified Explanation:

The patent application describes a device that can answer incoming calls on a mobile communications network with a generated voice response based on predetermined criteria.

  • The device receives an incoming call and determines if it meets specific criteria indicating a probable source of the call.
  • It displays an option to answer the call with a generated voice response instead of the user's voice.
  • Text options are provided for generating the voice response.
  • The call is answered, and the selected text option is converted into speech and sent to the caller.

Key Features and Innovation:

  • Device answers incoming calls with generated voice responses based on predetermined criteria.
  • Allows users to choose from text options for the generated voice response.
  • Enhances user privacy by using a generated voice instead of the user's voice.
  • Improves user experience by providing alternative ways to answer calls.

Potential Applications:

This technology could be used in:

  • Call centers for automated responses.
  • Personal devices for hands-free communication.
  • Security systems for voice authentication.

Problems Solved:

  • Enhances user privacy by avoiding the use of the user's voice for answering calls.
  • Provides a convenient way to respond to calls without speaking.

Benefits:

  • Improved user privacy and security.
  • Enhanced user experience with customizable voice responses.
  • Hands-free communication option for users.

Commercial Applications:

Potential commercial applications include:

  • Integration into mobile phones and smart devices.
  • Licensing the technology to telecommunications companies.
  • Developing specialized devices for specific industries like healthcare or finance.

Prior Art:

Readers can start searching for prior art related to this technology in the field of voice recognition, telecommunications, and mobile device technology.

Frequently Updated Research:

Stay updated on advancements in voice recognition technology, mobile communications, and user interface design for potential improvements or new applications of this technology.

Questions about Voice Response Technology:

1. How does the device determine the predetermined criteria for incoming calls? 2. What are the potential limitations of using generated voice responses for answering calls?


Original Abstract Submitted

A device is configured to communicate on a mobile communications network. An incoming call is received, and it is determined that the incoming call meets a predetermined criteria indicating a probable source of the incoming call. On a display of the device, an option is rendered for answering the incoming call with a generated voice response in lieu of a voice of a user of the device. Text options for generating a voice response are also rendered. The incoming call is answered and generated speech corresponding to the selected text option is sent.

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