18074674. CHATBOT DEFLECTION simplified abstract (Bank of America Corporation)
Contents
CHATBOT DEFLECTION
Organization Name
Inventor(s)
Ramakrishna R. Yannam of The Colony TX (US)
Prejish Thomas of Plano TX (US)
Ion Gerald Mccusker of Allen TX (US)
Emad Noorizadeh of Plano TX (US)
Ravisha Andar of Plano TX (US)
CHATBOT DEFLECTION - A simplified explanation of the abstract
This abstract first appeared for US patent application 18074674 titled 'CHATBOT DEFLECTION
The patent application describes an apparatus and methods for a chatbot deflection program, where a chatbot can transfer a conversation to a human agent for assistance.
- The chatbot receives an input it cannot answer and transfers the chat to an agent for a response.
- The agent is provided with a search field to help find relevant information.
- The agent reviews the input, queries the chatbot, and provides an answer to the user.
- The chat is then transferred back to the chatbot for further interaction.
Potential Applications: - Customer service chatbots in various industries - Technical support chatbots for troubleshooting - Virtual assistants for online platforms
Problems Solved: - Improving customer service by seamlessly transferring complex queries to human agents - Enhancing user experience by providing accurate and timely responses - Increasing efficiency by automating repetitive tasks for chatbots
Benefits: - Faster resolution of complex queries - Improved customer satisfaction - Streamlined communication between chatbots and human agents
Commercial Applications: "Enhancing Customer Service Efficiency with Chatbot Deflection Program"
Prior Art: No prior art information provided in the abstract.
Frequently Updated Research: No information on frequently updated research related to this technology provided in the abstract.
Questions about Chatbot Deflection Program: 1. How does the chatbot determine when to transfer a conversation to a human agent? 2. What measures are in place to ensure data privacy and security when transferring chats between the chatbot and human agent?
Original Abstract Submitted
Apparatus and methods for a chatbot deflection program are provided. A chatbot may receive an input it is unable to answer or parse. The chatbot may transfer the chat to an agent for a response. The chatbot may provide a search field for the agent. The agent may review the input and query the chatbot. The chatbot may provide an answer. The agent may provide a response to the input, using the answer. The response may be transmitted to the user. The chat may be transferred back to the chatbot.
