18071843. SELF-HEALING BOT simplified abstract (Bank of America Corporation)
Contents
- 1 SELF-HEALING BOT
SELF-HEALING BOT
Organization Name
Inventor(s)
Lalit Dhawan of Cranbury NJ (US)
Swetha Ravi of Charlotte NC (US)
Pratap Dande of Saint Johns FL (US)
SELF-HEALING BOT - A simplified explanation of the abstract
This abstract first appeared for US patent application 18071843 titled 'SELF-HEALING BOT
Simplified Explanation
The abstract describes an autonomous bot that learns from user activity and assists in completing tasks typically performed by the user. The bot can detect and respond to problems with applications, generate guidance for completing tasks, and demonstrate how to obtain needed information or complete a task.
- Autonomous bot learns from user activity
- Bot assists in completing tasks typically performed by the user
- Can detect and respond to problems with applications
- Generates guidance for completing tasks
- Demonstrates how to obtain needed information or complete a task
Potential Applications
The technology could be applied in various fields such as customer service, technical support, and education to provide personalized assistance and guidance to users.
Problems Solved
This technology helps users overcome obstacles in completing tasks, such as identifying missing information or understanding how to use software applications effectively.
Benefits
Users can benefit from personalized guidance and assistance in completing tasks more efficiently and effectively, leading to increased productivity and satisfaction.
Potential Commercial Applications
This technology could be utilized in customer service chatbots, technical support systems, and educational platforms to enhance user experience and provide valuable assistance.
Possible Prior Art
Prior art in this field may include existing chatbot systems, task automation software, and interactive tutorials that assist users in completing tasks.
Unanswered Questions
How does the bot prioritize which tasks to assist with first?
The bot may prioritize tasks based on the frequency of user activity, the complexity of the task, or the urgency of the problem detected.
How does the bot ensure the security and privacy of user data?
The bot may use encryption, access controls, and data anonymization techniques to protect user data and ensure privacy and security.
Original Abstract Submitted
Apparatus and methods are provided for an autonomous bot that learns from user activity. The bot then autonomously acts to complete tasks that the user typically performs. The bot may detect and act in response to detecting a problem with an application. The bot may dynamically generate guidance that assists the user completing a target task. Illustrative guidance may include highlighting differences between software applications, identifying information missing from a document or form and demonstrating how to obtain the needed information or complete a task.
