18054183. AUTO CODE RESOLUTION TRACKING simplified abstract (INTERNATIONAL BUSINESS MACHINES CORPORATION)
Contents
- 1 AUTO CODE RESOLUTION TRACKING
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 AUTO CODE RESOLUTION TRACKING - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Unanswered Questions
- 1.11 Original Abstract Submitted
AUTO CODE RESOLUTION TRACKING
Organization Name
INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor(s)
Zachary A. Silverstein of Georgetown TX (US)
Jeremy R. Fox of Georgetown TX (US)
Jacob Ryan Jepperson of St. Paul MN (US)
Spencer Thomas Reynolds of Austin TX (US)
AUTO CODE RESOLUTION TRACKING - A simplified explanation of the abstract
This abstract first appeared for US patent application 18054183 titled 'AUTO CODE RESOLUTION TRACKING
Simplified Explanation
The abstract describes a method, computer system, and computer program product for providing a solution to a user problem by obtaining solutions from a knowledge-based repository and other sources, and incorporating information to provide a complete resolution to the user problem.
- The method involves receiving a request from a user for a resolution to a problem, obtaining solutions from a knowledge-based repository and other sources, identifying a source associated with the similar problem, and providing a final solution to the user problem by incorporating information from the solutions obtained.
- Information is incorporated to provide a complete resolution to the user problem through the final solutions, and a search for related updates is provided to determine when a similar update needs to be incorporated into the final solution in the future.
Potential Applications
This technology could be applied in customer service systems, technical support platforms, and problem-solving applications.
Problems Solved
This technology helps in efficiently providing solutions to user problems by incorporating information from various sources and ensuring a complete resolution.
Benefits
The benefits of this technology include improved problem-solving efficiency, enhanced user satisfaction, and the ability to incorporate updates for future solutions.
Potential Commercial Applications
A potential commercial application of this technology could be in the development of advanced customer support systems for businesses.
Possible Prior Art
One possible prior art for this technology could be existing knowledge-based systems used in customer service and technical support.
Unanswered Questions
How does the system ensure the accuracy and relevance of the solutions obtained from various sources?
The system may use algorithms or validation processes to verify the accuracy and relevance of the solutions obtained.
What measures are in place to protect the privacy and security of user data when incorporating information from different sources?
The system may have encryption protocols, access controls, and data anonymization techniques to safeguard user data privacy and security.
Original Abstract Submitted
A method, computer system, and a computer program product is indicated to provide a solution to a user problem. In one embodiment, this comprises receiving a request from a user for a resolution to a user problem and obtaining a solution to a problem like the user problem from a knowledge-based repository and identifying a source associated with the similar problem. Other solutions are obtained from additional sources like the user problem. A final solution is provided to the user problem by incorporating information from the solutions from the repository and other sources. Information is incorporated to provide a complete resolution to the user problem through the final solutions. A search for any related updates is provided to determines when a similar update needs to be incorporated into the final solution in a future date based on information from the related updates.
