18012333. AUTOMATED NETWORK INCIDENT MANAGEMENT PLATFORM (Rakuten Mobile, Inc.)
Contents
AUTOMATED NETWORK INCIDENT MANAGEMENT PLATFORM
Organization Name
Inventor(s)
AUTOMATED NETWORK INCIDENT MANAGEMENT PLATFORM
This abstract first appeared for US patent application 18012333 titled 'AUTOMATED NETWORK INCIDENT MANAGEMENT PLATFORM
Original Abstract Submitted
A method and system of automatically and proactively managing incidents within a network. The method can include identifying a network issue based on a user service issue and received one or more network performance metrics. The method can also include correlating the identified network issue with one or more known network incidents to identify a relation between the network issue and the one or more known network incidents. The method can further include classifying the network issue within a database based on the correlation. The method may also include wherein the user service issue is based on at least one: call or service failure, call or service quality, or reduced network coverage. In addition, the method may include filtering the correlated network issue with the one or more known network incidents based on one or more conditions.
