17LIVE Japan Inc. (20240340477). SERVER, METHOD AND COMPUTER PROGRAM simplified abstract
Contents
SERVER, METHOD AND COMPUTER PROGRAM
Organization Name
Inventor(s)
Chu-Chuan Lin of Taipei City (TW)
SERVER, METHOD AND COMPUTER PROGRAM - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240340477 titled 'SERVER, METHOD AND COMPUTER PROGRAM
The abstract describes a server for handling operations in a live streaming platform, which includes receiving operations from user terminals, sending messages in response to issues, and determining customer service type based on operation and issue information. This real-time support system aims to improve customer satisfaction and reduce complaints.
- Real-time support for customers
- Quick and efficient issue resolution
- Reduction in customer complaints
- Improved overall customer satisfaction
- Enhanced user experience
Potential Applications: - Live streaming platforms - Customer service industries - Online support systems
Problems Solved: - Slow response times to customer issues - Lack of real-time support - High number of customer complaints
Benefits: - Improved customer satisfaction - Quick issue resolution - Enhanced user experience - Reduced customer complaints
Commercial Applications: Title: "Enhancing Customer Support in Live Streaming Platforms" This technology can be applied in various industries such as live streaming platforms, e-commerce websites, and online customer service systems to provide real-time support and improve overall customer satisfaction.
Questions about the technology: 1. How does this technology improve customer service in live streaming platforms? - This technology allows for real-time support and quick issue resolution, leading to improved customer satisfaction. 2. What are the potential applications of this innovation beyond live streaming platforms? - This innovation can be applied in various industries that require real-time customer support, such as e-commerce and online customer service systems.
Original Abstract Submitted
a server for handling operations in a live streaming platform, comprising: receiving an operation from a user terminal of a user; sending a message to the user terminal of the user in response to detecting an issue from the operation; and determining type of customer service according to information of the operation and the issue. the present disclosure may provide real-time support to customers and allow issues to be resolved in a quick and efficient manner. moreover, the number of customer complaints may be reduced and overall customer satisfaction may be improved. therefore, the user experience may be improved.
