17994536. AUTOMATIC DETECTION OF ROBOTIC PROCESS AUTOMATION TRIGGER EVENTS simplified abstract (INTERNATIONAL BUSINESS MACHINES CORPORATION)

AUTOMATIC DETECTION OF ROBOTIC PROCESS AUTOMATION TRIGGER EVENTS

Organization Name

INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor(s)

Joel Garnatz of Waconia MN (US)

Zachary A. Silverstein of Georgetown TX (US)

Martin G. Keen of Cary NC (US)

Jeremy R. Fox of Gerogetown TX (US)

AUTOMATIC DETECTION OF ROBOTIC PROCESS AUTOMATION TRIGGER EVENTS - A simplified explanation of the abstract

This abstract first appeared for US patent application 17994536 titled 'AUTOMATIC DETECTION OF ROBOTIC PROCESS AUTOMATION TRIGGER EVENTS

Simplified Explanation

The embodiment of the patent application involves using natural language processing to classify incoming communication messages as instructions, extracting user operations as a workflow dataset, clustering similar workflow datasets into task clusters, designating the instruction classification as a trigger event, and generating a robotic process automation bot script to automate user operations in response to the trigger event.

• Classification of incoming communication messages based on natural language processing analysis
• Extraction of user operations as a workflow dataset
• Clustering of workflow datasets into task clusters
• Designation of instruction classification as a trigger event
• Generation of a robotic process automation bot script

Potential Applications

This technology could be applied in various industries such as customer service, healthcare, finance, and logistics to automate repetitive tasks and streamline workflow processes.

Problems Solved

This technology helps in automating manual tasks, reducing human error, increasing efficiency, and improving overall productivity in organizations.

Benefits

The benefits of this technology include time savings, cost reduction, improved accuracy, increased scalability, and enhanced employee satisfaction.

Potential Commercial Applications

Potential commercial applications of this technology include customer service automation, data entry automation, invoice processing automation, and inventory management automation.

Possible Prior Art

One possible prior art for this technology could be existing robotic process automation tools and platforms that automate repetitive tasks based on predefined rules and instructions.

How does this technology handle complex and dynamic user operations?

The technology may face challenges in handling complex and dynamic user operations that require real-time decision-making and adaptability. Further research and development may be needed to enhance the system's capabilities in such scenarios.

What are the potential security risks associated with using robotic process automation bots?

Using RPA bots to automate user operations may pose security risks such as data breaches, unauthorized access, and system vulnerabilities. Implementing robust security measures and protocols is essential to mitigate these risks and ensure data protection.

Original Abstract Submitted

An embodiment includes classifying an incoming communication message as having an instruction classification based on a natural language processing (NLP) analysis of the incoming communication message. The embodiment extracts, responsive to classifying the incoming communication message as having the instruction classification, user operations as a workflow dataset. The embodiment clusters the workflow dataset into a task cluster with other similar workflow datasets representative of previously-extracted user operations. The embodiment designates the instruction classification as a trigger event based at least in part on the NLP analysis of the incoming communication message. The embodiment generates a robotic process automation (RPA) bot script that comprises program instructions executable by a processor to cause the processor to perform operations that automate the user operations in response to the trigger event.