17984778. Exploratory Orchestration of Mixed Methodology Incident Remediation Workflows simplified abstract (INTERNATIONAL BUSINESS MACHINES CORPORATION)

Exploratory Orchestration of Mixed Methodology Incident Remediation Workflows

Organization Name

INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor(s)

Sampath Dechu of Acton MA (US)

Kushal Mukherjee of New Delhi (IN)

Jayachandu Bandlamudi of Guntur (IN)

Naveen Eravimangalath Purushothaman of Thrissur (IN)

Exploratory Orchestration of Mixed Methodology Incident Remediation Workflows - A simplified explanation of the abstract

This abstract first appeared for US patent application 17984778 titled 'Exploratory Orchestration of Mixed Methodology Incident Remediation Workflows

Simplified Explanation

The patent application describes mechanisms for generating, executing, orchestrating, and monitoring IT incident remediation task workflows. It involves receiving an IT incident notification, retrieving a knowledge data structure associated with the IT resource, extracting IT remediation tasks, correlating them with skills and automated tools, and generating an IT incident remediation task workflow based on the matching of skills and automation tools.

• IT incident remediation task workflow generation:

 - Receive IT incident notification
 - Retrieve knowledge data structure for corresponding IT resource
 - Extract IT remediation tasks
 - Correlate tasks with skills and automated tools
 - Generate workflow based on skills and tools matching

• Automated execution of IT incident remediation task workflow:

 - Automatically execute workflow on IT resource

Potential Applications

The technology can be applied in IT incident management systems, cybersecurity operations, and IT service management tools.

Problems Solved

1. Streamlining IT incident remediation processes 2. Enhancing efficiency in handling IT incidents

Benefits

1. Improved incident response time 2. Better utilization of skills and automated tools 3. Enhanced IT resource management

Potential Commercial Applications

Optimizing IT incident response in enterprises SEO optimized title: "Commercial Applications of IT Incident Remediation Task Workflow Technology"

Possible Prior Art

Prior art may include existing IT incident management systems, workflow automation tools, and IT service management platforms.

Unanswered Questions

How does the technology handle complex IT incident scenarios involving multiple resources?

The patent application does not provide details on how the technology manages complex IT incident scenarios that require remediation tasks across multiple IT resources.

What is the scalability of the technology for large-scale IT environments?

The scalability of the technology for handling IT incident workflows in large-scale IT environments is not addressed in the patent application.

Original Abstract Submitted

Mechanisms are provided for generating, executing, orchestrating, and monitoring an information technology (IT) incident remediation task workflow. An IT incident notification is received and a knowledge data structure associated with an IT resource corresponding to the IT incident is retrieved. IT remediation task(s) are extracted from the knowledge data structure and correlated with skills in a plurality of predetermined skills. Automated tools are correlated with corresponding skills in the plurality of predetermined skills. An IT incident remediation task workflow is generated based on a matching of skills associated with the IT remediation tasks and automation tools. The generated IT incident remediation task workflow is automatically executed on the at least one IT resource.