17984560. SYSTEMS AND METHODS PROVIDING MULTI-CHANNEL COGNITIVE VIRTUAL ASSISTANCE FOR RESOURCE TRANSFER REQUESTS simplified abstract (Bank of America Corporation)
Contents
- 1 SYSTEMS AND METHODS PROVIDING MULTI-CHANNEL COGNITIVE VIRTUAL ASSISTANCE FOR RESOURCE TRANSFER REQUESTS
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 SYSTEMS AND METHODS PROVIDING MULTI-CHANNEL COGNITIVE VIRTUAL ASSISTANCE FOR RESOURCE TRANSFER REQUESTS - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Original Abstract Submitted
SYSTEMS AND METHODS PROVIDING MULTI-CHANNEL COGNITIVE VIRTUAL ASSISTANCE FOR RESOURCE TRANSFER REQUESTS
Organization Name
Inventor(s)
Indradeep Dantuluri of Harrisburg NC (US)
Pavan Chayanam of Alamo CA (US)
SYSTEMS AND METHODS PROVIDING MULTI-CHANNEL COGNITIVE VIRTUAL ASSISTANCE FOR RESOURCE TRANSFER REQUESTS - A simplified explanation of the abstract
This abstract first appeared for US patent application 17984560 titled 'SYSTEMS AND METHODS PROVIDING MULTI-CHANNEL COGNITIVE VIRTUAL ASSISTANCE FOR RESOURCE TRANSFER REQUESTS
Simplified Explanation
The patent application describes a system for multi-channel cognitive virtual assistance for resource transfer requests. Here are some key points from the abstract:
- Receive a request from a user device for a resource transfer between two accounts.
- Analyze the request using a machine learning engine to generate an intent.
- Generate an automated notification based on the intent and send it to another user device.
- Receive a response to the notification (approval, denial, or change request).
- Initiate a resource action based on the response.
Potential Applications
This technology could be applied in various industries such as banking, finance, customer service, and e-commerce for streamlining resource transfer processes.
Problems Solved
This technology helps automate resource transfer requests, reducing manual intervention and improving efficiency in handling such transactions.
Benefits
The system provides a seamless and efficient way to process resource transfer requests, enhancing user experience and reducing processing time.
Potential Commercial Applications
One potential commercial application of this technology could be in the banking sector for automating fund transfers between accounts.
Possible Prior Art
One possible prior art could be existing systems for automated notifications and approvals in financial transactions.
Unanswered Questions
How does the machine learning engine determine the intent of the request?
The abstract does not provide details on the specific algorithms or methods used by the machine learning engine to generate the intent based on the request.
What security measures are in place to protect the transfer of resources between accounts?
The abstract does not mention any specific security protocols or measures implemented to ensure the safe transfer of resources between accounts.
Original Abstract Submitted
Systems, computer program products, and methods are described herein for multi-channel cognitive virtual assistance for resource transfer requests. The present disclosure is configured to receive a request from a first user device to complete a resource transfer between a first resource account and a second resource account; analyze the request via a machine learning engine and generate an intent based on a communication contained in the request; generate an automated notification based on the generated intent and forward the automated notification to a second user device; receive an approval, denial, or change request in response to the automated notification; based on the approval, denial, or change request, initiate a resource action between the first resource account and the second resource account.
