17971294. USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPERIENCE simplified abstract (Cisco Technology, Inc.)
Contents
- 1 USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPERIENCE
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPERIENCE - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Key Features and Innovation
- 1.6 Potential Applications
- 1.7 Problems Solved
- 1.8 Benefits
- 1.9 Commercial Applications
- 1.10 Prior Art
- 1.11 Frequently Updated Research
- 1.12 Questions about the Technology
- 1.13 Original Abstract Submitted
USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPERIENCE
Organization Name
Inventor(s)
Grégory Mermoud of Venthône (CH)
Jean-Philippe Vasseur of Saint Martin d’Uriage (FR)
Andrea Di Pietro of Frejus (FR)
Pierre-André Savalle of Rueil-Malmaison (FR)
USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPERIENCE - A simplified explanation of the abstract
This abstract first appeared for US patent application 17971294 titled 'USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPERIENCE
Simplified Explanation
The patent application describes a device that associates performance metrics with a user's online application session and then queries the user for feedback using a chatbot.
- The device determines when to ask the user for feedback on their application experience.
- Feedback is obtained from the user through a chatbot.
- The feedback is associated with the performance metrics of the session.
Key Features and Innovation
- Device associates performance metrics with online application sessions.
- Determines when to query users for feedback.
- Uses a chatbot to obtain feedback from users.
- Associates user feedback with performance metrics.
Potential Applications
This technology can be used in various online applications, such as e-commerce platforms, social media sites, and customer service portals.
Problems Solved
This technology helps gather user feedback efficiently and associates it with performance metrics, allowing for better analysis of user experience.
Benefits
- Improved understanding of user experience.
- Efficient collection of user feedback.
- Enhanced analysis of application performance.
Commercial Applications
- Market research tools for online businesses.
- Customer feedback analysis software for service providers.
Prior Art
No information on prior art related to this technology is available at this time.
Frequently Updated Research
There is ongoing research on user feedback collection methods and their impact on application performance analysis.
Questions about the Technology
Question 1
How does the device determine when to query users for feedback?
The device makes this determination based on the user's session and performance metrics associated with it.
Question 2
What is the role of the chatbot in obtaining feedback from users?
The chatbot is used to interact with users and gather feedback on their application experience in a conversational manner.
Original Abstract Submitted
In one embodiment, a device associates one or more performance metrics with a particular session of an online application. The device makes a determination that a user of the online application associated with the particular session should be queried for feedback regarding their application experience. The device obtains, based on the determination, feedback from the user regarding their application experience, by causing a chatbot to be presented to the user and query the user for feedback regarding their application experience. The device associates the feedback from the user regarding their application experience with the one or more performance metrics.
