17757227. SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NETWORK simplified abstract (RAKUTEN MOBILE, INC.)
Contents
- 1 SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NETWORK
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NETWORK - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Original Abstract Submitted
SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NETWORK
Organization Name
Inventor(s)
Abhishek Kumar Mishra of Madhya Pradesh (IN)
Palak Bajaj of Madhya Pradesh (IN)
SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NETWORK - A simplified explanation of the abstract
This abstract first appeared for US patent application 17757227 titled 'SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NETWORK
Simplified Explanation
The patent application describes systems and methods for automating the creation of tickets related to incidents on a computer network. Incident management data structures are stored, each containing incident identification characteristics and automated ticket generation rules. When a network incident is described, a target incident management data structure is selected based on matching characteristics, and a ticket incident data structure is generated according to the automated rules.
- Explanation of the patent:
- Systems and methods for automating ticket creation for network incidents - Incident management data structures store identification characteristics and ticket generation rules - Selecting target data structure based on matching incident characteristics - Generating ticket data structure according to automated rules
Potential Applications
The technology can be applied in various industries where incident management and ticketing systems are used, such as IT support, cybersecurity, and network operations.
Problems Solved
- Streamlines the process of creating tickets for network incidents - Reduces manual intervention and human error in incident management - Improves efficiency and response time to network incidents
Benefits
- Faster resolution of network incidents - Consistent and standardized ticket creation process - Enhanced automation and efficiency in incident management
Potential Commercial Applications
- IT service providers - Cybersecurity companies - Network monitoring and management firms
Possible Prior Art
One possible prior art could be the use of automated incident response systems in the cybersecurity industry to detect and respond to network incidents.
Unanswered Questions
How does this technology integrate with existing ticketing systems in organizations?
The article does not provide details on how the automated ticket generation system interacts with or integrates into existing ticketing systems used by organizations.
What level of customization is possible for the automated ticket generation rules?
The article does not mention the extent to which the automated ticket generation rules can be customized or configured to suit the specific needs of different organizations or industries.
Original Abstract Submitted
Systems and methods of setting rules that automate the creation of a ticket related to incidents on a computer network. In some embodiments, incident management data structures are stored, each of the incident management data structures includes one or more defined incident identification characteristics and one or more automated ticket generation rules. A network incident data structure are received that describes a network incident on a network. A target incident management data structure are selected from the incident management data structures based on the defined automated incident identification characteristics of the target incident management data structure matching the network incident described by the network incident data structure. A ticket incident data structure is generated in accordance with the one or more automated ticket generation rules of the target incident management data structure.
