Callpilot LLC (20240296210). DIGITAL VERIFICATION SYSTEMS AND METHODS simplified abstract
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DIGITAL VERIFICATION SYSTEMS AND METHODS
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DIGITAL VERIFICATION SYSTEMS AND METHODS - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240296210 titled 'DIGITAL VERIFICATION SYSTEMS AND METHODS
The patent application describes computer-implemented methods and systems for recording and generating a record of a digital interaction conducted via a software application on a user device.
- Continuous recording of the digital interaction on the user device
- Storing user interfaces displayed during the interaction, image data captured by the device's camera, and audio data
- Uploading the recording to a server after the interaction ends
Potential Applications: - Monitoring customer service interactions for quality assurance - Recording user interactions for training purposes in software applications
Problems Solved: - Ensuring accurate records of digital interactions - Providing a comprehensive view of user interactions for analysis and improvement
Benefits: - Enhanced quality control in customer service interactions - Improved training processes for software applications
Commercial Applications: Title: "Digital Interaction Recording System for Customer Service and Training Applications" This technology can be used in call centers, software development companies, and customer service training programs to improve user interactions and customer satisfaction.
Questions about the technology: 1. How does this technology ensure the security and privacy of recorded interactions? - The system likely includes encryption protocols and access controls to protect sensitive data. 2. Can this technology be integrated with existing customer service software? - Yes, it can likely be integrated through APIs or custom development to work seamlessly with existing systems.
Original Abstract Submitted
computer-implemented methods and systems for conducting and generating a record of a digital interaction conducted via an end user using a software application installed on a user device. one method includes, in response the digital interaction starting, continuously recording the digital interaction on the user device, wherein recording the digital interaction includes storing one or more user interfaces displayed on the user device during the digital interaction, image data captured via a camera of the user device during the digital interaction, and audio data included in the digital interaction. the method also includes, in response to the digital interaction ending, uploading the recording of the digital interaction from the user device to at least one server over at least one computer network.
